Monica Jones
Hyattsville,MD
Summary
Hardworking and reliable applicant with strong organizational, time management, and problem-solving skills. I have been successful at managing multiple priorities with great judgment and a positive attitude. Great interpersonal skills and the ability to communicate efficiently and effectively. Excellent administrative and customer service skills with the ability to formulate practical and operational solutions to a myriad of business challenges. I am an employee with the willingness to take on added responsibilities to meet any independent or team goals.
Overview
10
10
years of professional experience
Work History
Administrative Associate II
Transwestern
Washington, DC
06.2023 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Support company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Manage multiple filing systems, enter data and complete other clerical tasks.
- Volunteer to help with special printing projects of varying degrees of complexity.
- Interacted with more than 50 vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Manage phone and email correspondences and handle incoming and outgoing mail and faxes.
Senior Marketing Representative
Wyndham Destinations
Alexandria, VA
06.2017 - 06.2023
- Achieved or surpassed monthly and yearly sales and marketing goals on a consistent basis
- Attended all scheduled training sessions, department meetings, and kept current on industry trends
- Prepared and delivered presentations to potential and existing clients
- Prepared regular marketing reports
- Resolved customer complaints in a timely and professional manner to maintain customer loyalty
- Recorded data using Windows software, streamlining analysis procedures for efficiency and accuracy
- Established administrative work procedures to track staff's daily tasks.
Bank Teller/ Hybrid
PNC Bank
District Heights, MD
04.2015 - 06.2017
- Handled all transactional services including bank deposits, monetary withdrawals, financial transfers, and other bank transactions
- Assisted customers with account set up, account closures, credit card and loan applications
- Provided customers with a high level of customer service, privacy, and confidentiality
- Maintained filing system, entered departmental records in company database, and other clerical tasks
Education
Certificate - Billing And Coding
Metropolitan Institute of Health And Technology
Lorton, VA07.2010
Elementary Education
University of The District of Columbia
Washington, DC2008
Skills
- Customer and Client Relations
- Office Management
- Problem-Solving
- Administration
- Microsoft Word, Excel, Power point, Outlook
- OKTA, WorkDay, xRM, Co-Star, Box
- Filing and data archiving
- OSHA compliance
- Database administration
- Event Planning
- 37 WPM
- Meeting arrangements
Timeline
Administrative Associate II
Transwestern
06.2023 - Current
Senior Marketing Representative
Wyndham Destinations
06.2017 - 06.2023
Bank Teller/ Hybrid
PNC Bank
04.2015 - 06.2017
Certificate - Billing And Coding
Metropolitan Institute of Health And Technology
Elementary Education
University of The District of Columbia