Monica Jones
Hyattsville,MD
Summary
Hardworking and reliable applicant with strong organizational, time management, and problem-solving skills. I have been successful at managing multiple priorities with great judgment and a positive attitude. Great interpersonal skills and the ability to communicate efficiently and effectively. Excellent administrative and customer service skills with the ability to formulate practical and operational solutions to a myriad of business challenges. I am an employee with the willingness to take on added responsibilities to meet any independent or team goals.
Overview
10
10
years of professional experience
Work History
Administrative Associate II
Transwestern
06.2023 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Support company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Manage multiple filing systems, enter data and complete other clerical tasks.
- Volunteer to help with special printing projects of varying degrees of complexity.
- Interacted with more than 50 vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Manage phone and email correspondences and handle incoming and outgoing mail and faxes.
Senior Marketing Representative
Wyndham Destinations
06.2017 - 06.2023
- Achieved or surpassed monthly and yearly sales and marketing goals on a consistent basis
- Attended all scheduled training sessions, department meetings, and kept current on industry trends
- Prepared and delivered presentations to potential and existing clients
- Prepared regular marketing reports
- Resolved customer complaints in a timely and professional manner to maintain customer loyalty
- Recorded data using Windows software, streamlining analysis procedures for efficiency and accuracy
- Established administrative work procedures to track staff's daily tasks.
Bank Teller/ Hybrid
PNC Bank
04.2015 - 06.2017
- Handled all transactional services including bank deposits, monetary withdrawals, financial transfers, and other bank transactions
- Assisted customers with account set up, account closures, credit card and loan applications
- Provided customers with a high level of customer service, privacy, and confidentiality
- Maintained filing system, entered departmental records in company database, and other clerical tasks
Education
Certificate - Billing And Coding
Metropolitan Institute of Health And Technology
Lorton, VA07.2010
Elementary Education
University of The District of Columbia
Washington, DC2008
Skills
- Customer and Client Relations
- Office Management
- Problem-Solving
- Administration
- Microsoft Word, Excel, Power point, Outlook
- OKTA, WorkDay, xRM, Co-Star, Box
- Filing and data archiving
- OSHA compliance
- Database administration
- Event Planning
- 37 WPM
- Meeting arrangements
Timeline
Administrative Associate II
Transwestern
06.2023 - Current
Senior Marketing Representative
Wyndham Destinations
06.2017 - 06.2023
Bank Teller/ Hybrid
PNC Bank
04.2015 - 06.2017
Certificate - Billing And Coding
Metropolitan Institute of Health And Technology
Elementary Education
University of The District of Columbia
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