Monica Jordan
Ashburn
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Get Insured
11.2024 - 02.2025
- Managed an average of 40-50 inbound customer calls daily, addressing account-related questions and providing accurate responses using available resources and training
- Actively identified customer needs through effective listening and inquiry, ensuring efficient complaint resolution and delivering exceptional service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Paraprofessional
Tift County Board of Education
01.2022 - 11.2024
- Supported daily classroom management and facilitated learning activities for diverse student groups
- Provided individualized academic assistance, improving student engagement and comprehension
- Fostered strong communication between teachers, students, and parents to address educational needs and concerns
Academy Team Lead
Walmart
01.2011 - 09.2021
- Trained and supervised team members to efficiently handle customer inquiries, enhancing response times and service quality
- Ensured compliance with attendance and performance standards, leading to a 15% improvement in team efficiency
- Streamlined service request processes, improving operational workflows and customer satisfaction
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
03-2021
Skills
- HIPAA Compliance Expertise
- Complaint Resolution
- Data Entry Expertise
- Active Listening Skills
- Analytical Problem-Solving
- Effective Listening
- Client Support
Timeline
Customer Service Representative
Get Insured
11.2024 - 02.2025
Paraprofessional
Tift County Board of Education
01.2022 - 11.2024
Academy Team Lead
Walmart
01.2011 - 09.2021
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
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