Monica Joseph
Summary
Enthusiastic team player with over 10 years of results-oriented experience in healthcare and customer service, demonstrating a proactive and goal-focused approach. Recognized for reliability and adaptability, along with strong time management and problem-solving skills that facilitate swift learning and application of new competencies. Committed to leveraging these strengths to drive team success and contribute to organizational growth. Actively seeking an entry-level healthcare role to apply extensive patient care skills and a strong work ethic in a dynamic environment.
Overview
29
29
years of professional experience
Work History
Mail Carrier
United States Post Office
05.2022 - Current
- Deliver letters, documents, and parcels to businesses and homes.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Travel planned routes on foot or by truck.
- Collect outgoing mail along the route, and when necessary, collect money for postage due.
- Sort mail, including packages, according to delivery sequence.
- Load sacks and boxes filled with mail onto and off mail trucks.
- Maintain logs to monitor delivery rates and vehicle maintenance scheduling.
- Obtains signatures on registered, insured, and certified mail.
- Communicates with the dispatcher and modifies routes according to instructions when needed.
- Answers questions about USPS or company policies from customers along routes.
- Provides change-of-address cards and other postal forms.
- Operates postal equipment.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
CCHT PCT 2
Fresenius Kidney Care Cypress Creek
05.2016 - 05.2022
- Provided direct patient care for up to 12 dialysis patients per shift
- Administered dialysis treatments and monitored vital signs to ensure patient safety
- Operated and maintained medical equipment including Fresenius 2008K, Schiller Cardiovit AT-10 Plus, and centrifuge machines
- Analyzed electrocardiogram (ECG) signals to monitor cardiac activity
- Assisted patients with personal hygiene and performed general housekeeping duties
- Collected specimens for laboratory testing and ensured proper labeling and documentation
- Maintained accurate and confidential patient records in compliance with HIPAA and company policy
- Followed all safety and care protocols to provide high-quality care to dialysis patients
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
Patient Care Technician
DVA Renal Healthcare Inc.
08.2001 - 09.2013
- Delivered direct care to dialysis patients
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Set up and disinfected dialysis equipment
- Handled heavy lifting of medical supplies
- Trained and mentored new technicians
- Delivered high-quality care to patients in hospital facility.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Technician
Gambro Healthcare
06.1996 - 08.2001
- Monitored patient vitals and reported findings to the charge nurse
- Maintained a sterile environment by cleaning and disinfecting equipment
- Managed daily preparation and supply distribution
- Participated in staff training initiatives
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
Nursing Program
Cy-Fair Lone Star Community College
Houston, TX01.2021
High School Diploma - undefined
Randallstown High School
Baltimore, MD06.1993
Skills
- Task scheduling
- Data report generation
- Analytical problem-solving
- Strategic negotiation skills
- Engaged listening
- Cross-functional teamwork
- Proficient in Word
- Advanced Excel proficiency
- Visual communication skills
- Customer complaint resolution
- Customer complaint escalation
Summary of Qualifications
- Skilled in patient monitoring, equipment setup, and reporting
- Proficient in supply management and basic administrative tasks
- Team player with strong communication skills
- Experience training new staff members
- Strong communication and problem-solving skills
- Strong computer navigation and typing skills
- Proficient critical thinking
- High speed internet access (100 mbps or higher)
Timeline
Mail Carrier
United States Post Office
05.2022 - Current
CCHT PCT 2
Fresenius Kidney Care Cypress Creek
05.2016 - 05.2022
Patient Care Technician
DVA Renal Healthcare Inc.
08.2001 - 09.2013
Patient Care Technician
Gambro Healthcare
06.1996 - 08.2001
High School Diploma - undefined
Randallstown High School
Nursing Program
Cy-Fair Lone Star Community College