Monica Ramos
Redondo Beach,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Office Manager
Osani Holistic Health Care
Pacific Palisades, CA
04.2011 - 02.2015
- Managed office operations, including opening and closing.
- Performed administrative tasks, including answering phone calls, responding to emails, routing mail, and coordinating courier services.
- Maintained a filing system for records, correspondence, and other documents.
- Coordinated appointments for acupuncture, counseling, and chiropractic services.
- Assisted with patient check-in and check-out procedures, and gathered patient fees.
- Coordinated procurement of medical and office supplies for seamless operations, as well as efficient order management, covering both digital and physical customer interactions.
- Managed efficient information updates for the entire website, and designed brochures to enhance visual communication.
Production Planner
The LBH Group, LTD
Torrance, CA
08.2007 - 01.2009
- Coordinated delivery timelines and volumes to align with customer needs.
- Coordinated work assignments across domestic and offshore locations.
- Generated, documented, and dispatched both manual and electronic work orders for apparel.
- Sourced fabrics, trims, and materials for golf and tennis apparel.
- Coordinated with Asian vendors by phone and email daily to oversee production flow.
- Analyzed potential scheduling conflicts and proposed effective solutions.
- Reported production status updates each day to CSR, sales representatives, and VP.
Research/Graphic Designer
Airguide Publications Inc
Long Beach, CA
05.2005 - 11.2006
- Managed office tasks including filing, faxing, and data entry.
- Updated airport diagrams using Quark and Illustrator.
- Established the accuracy of business and airport details through collaboration with airport managers.
- Edited and proofread page layouts.
Front Desk Receptionist/Customer Service Representative
Jaguar of South Bay
Torrance, CA
01.2002 - 04.2004
- Greeted customers, answered general questions and directed to appropriate locations.
- Managed heavy phone lines, filing, faxing, and data entry.
- Responded to customer inquiries via phone, email, and in person.
- Supported sales representatives and finance manager in various tasks.
Education
Associate of Arts - Graphic Design
Brooks College
Long Beach, CA06-2005
High School Diploma -
North Torrance High
Torrance, CA06-1999
Skills
- Vendor engagement
- Billing
- Scheduling coordination
- Supply management
- Scheduling
- Mail handling
- Office administration
- Inventory control
- Customer service
- Organizational skills
- Data entry
- Scheduling and calendar management
Languages
Spanish
Professional
Timeline
Office Manager
Osani Holistic Health Care
04.2011 - 02.2015
Production Planner
The LBH Group, LTD
08.2007 - 01.2009
Research/Graphic Designer
Airguide Publications Inc
05.2005 - 11.2006
Front Desk Receptionist/Customer Service Representative
Jaguar of South Bay
01.2002 - 04.2004
Associate of Arts - Graphic Design
Brooks College
High School Diploma -
North Torrance High
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