Monica Juarez
Chicago,IL
Summary
Dynamic Retail Sales Associate and Cashier with a proven track record at Ross Dress for Less, enhancing customer satisfaction and retention. Expert in customer service and cash handling, I excel in effective communication and problem-solving, significantly boosting store efficiency. Fluent in Spanish and English, I am committed to building strong customer relationships and driving sales success.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Ross Dress for Less
Chicago, IL
07.2019 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers by answering questions and locating merchandise.
Cashier
Target
Chicago, IL
10.2018 - 01.2019
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained work area and kept cash drawer organized.
- Answered customer inquiries regarding store policies and procedures.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Certificate - Medical Assistant
Malcolm X College
Chicago, IL09-2025
High School Diploma -
World Language
Chicago, IL06-2018
Skills
- Clinical procedures
- Electronic health records
- Medical terminology
- Customer service
- Data entry
- Effective communication
- Time management
- Store opening and closing
- Money handling
- Relationship building
- Cash register operation
- Barcode scanning
- Verbal and written communication
- Store maintenance
- Gift card management
- Problem-solving
- Interpersonal and written communication
- Retail sales
- FLUENT IN Spanish and english
- Cash handling
- Friendly and outgoing
- Self-checkout assistance
- Teamwork
Timeline
Retail Sales Associate
Ross Dress for Less
07.2019 - Current
Cashier
Target
10.2018 - 01.2019
Certificate - Medical Assistant
Malcolm X College
High School Diploma -
World Language