Monica Juncos
Summary
Experienced leader in sales, customer service, general management, and team leadership. Recognized for strategic and forward-thinking leadership, building exceptional talent and strong networks. Accomplished professional in distribution lines, driving projects, and leading teams. Proven success in coaching diverse employees, overseeing training programs, ensuring safety compliance, and conducting risk assessments. Dedicated social worker with a track record of success in providing cost-effective and comprehensive services. Excellent communication, presentation, interpersonal, problem-solving, and critical thinking skills. Builds strong relationships with clients, partners, management, and colleagues to achieve business goals.
Overview
14
14
years of professional experience
Work History
Store Manager
Torrid
01.2014 - Current
- Maintain store staff and district by recruiting, selecting, and orienting, as well as train employees and all new district store managers on policies, procedures, register functions, daily operations, visual standards, Kronos/UKG Dimensions, HR resources, and quality customer care
- Oversee daily operations of retail store/district to ensure seamless workflow
- Encourage and motivate employees for reaching company's credit and sales targets
- Provide exceptional guidance in all facets of loss prevention by educating staff on all policies and procedures
- Utilize Kronos timekeeping system to keep track of payroll
- Manage staff availability, ensure efficient schedules, update time cards, and post payroll
- Oversee and administer all banking procedures, including substantial bank deposits, banking records maintenance, and oversight of all financial transactions
- Serve as district visual lead to ensure compliance with company's aesthetic standards
- Achieved financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances
- Recognized for achieving all quarterly, monthly, and annual objectives by executing robust selling strategies
- Reduced store's shrink rate from 4.7 percent to 0.9 percent
- Doubled business sales and transformed a $750,000 revenue-generating store into a $1,500,000 store
- Accredited for establishing 175+ store across US and abroad
- Promoted optimum staff performance by coaching, counseling, and disciplining employees.
Assistant Manager
Ashley Stewart
01.2011 - 01.2014
- Monitored all aspect of company's operations, including finance, facilities management, safety and security, and loss prevention
- Controlled employee recruitment, firing, and retention, as well as training and development, performance evaluation, compensation, and workplace scheduling
- Oversaw product management, including ordering, receiving, pricing adjustments, executing promotions, updating all visual merchandising via a planogram, addressing broken items/damage products, and managing sale/purchase returns
- Evaluated and addressed customers' issues about requests for returns, refunds, and exchanges
- Engaged with customers and employees in courteous and effective manner
- Enhanced business profits by increasing ADT and UPT sales metric and customer transactions
- Established visual standards for company by deploying seasonal merchandise floor placement strategy
- Exceeded monthly/quarterly sales goals by establishing personal targets, organizing employee competitions, and offering sales promotions.
Education
Associates Degree in Business Management -
Borough of Manhattan Community College
New York, NYSkills
- Talent Acquisition & Retention
- Insurance Management
- Training & Development
- In-store Logistics
- Brand Management
- Sales Management & Analysis
- Business Operations Management
- HR Strategies & Management
- Project Management
- KPIs Development & Implementation
- Strategic Planning & Execution
- Exceptional Customer Service
- Customer Satisfaction & Retention
- Visual Merchandising
- Office Administration
- Cost Reduction & Containment
- Sales & Revenue Growth
- Budget Administration
- Client Needs Assessment
- Inventory Control
- Safety Policies and Procedures
Bloomingdale's: Operational Leader 2007-2011
managed day-to-day operations of goods and merchandise
Timeline
Store Manager
Torrid
01.2014 - Current
Assistant Manager
Ashley Stewart
01.2011 - 01.2014
Associates Degree in Business Management -
Borough of Manhattan Community College