Monica Keeling
BRANCHVILLE,VA
Summary
Dedicated caregiver with a proven track record at Elite Home Care, adept in physical mobility assistance and excelling in compassionate communication. Spearheaded a comprehensive Disaster Recovery Plan, ensuring seamless operational continuity. Expertise in dementia care and infection control, consistently enhancing patient well-being and safety.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Personal Care Aide
Elite Home Care
03.2017 - 12.2023
- Performed basic clerical duties such as photocopying, faxing, mailing and scanning documents.
- Answered inquiries from patients regarding their health care needs or services provided by the facility.
- Created and maintained filing systems for patient records, documents and other information.
- Prepared reports summarizing office activities such as client visits or financial transactions.
- Provided guidance to new employees on policies, procedures and job expectations.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting.
- Provided companionship to clients by engaging in conversations and activities.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Demonstrated excellent communication skills when interacting with both clients and colleagues alike.
- Utilized problem-solving strategies when dealing with challenging behaviors.
- Developed a trusting relationship with clients and their families by maintaining confidentiality.
- Observed client behavior for any signs of distress or changes in health status.
- Maintained accurate records of client care plans and progress notes.
- Collaborated closely with physicians, nurses, social workers, therapists., regarding patient care matters.
- Actively participated in continuing education courses related to personal caregiver duties.
- Enforced safety protocols while providing personal care services.
- Managed time effectively between multiple patients.
- Provided emotional support to clients during times of need or crisis situations.
- Transported client to doctor's office and essential errands.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
Direct Support Professional
Noble Care LLC
08.2016 - 11.2018
- Designed, implemented and managed all aspects of a 13 server, 45 client network
- Primary IT support for 40+ employees including several off-site Account Executives and 10 Developers
- Designed and implemented a highly available and secure network infrastructure for successful .com
- Created and executed a comprehensive Disaster Recovery Plan, including policy development, employee awareness, backup management and periodic auditing/fire drills
- Actively managed Email Service Provider relations by ensuring industry best practices are followed to guarantee optimal domain deliverability - this includes periodic requirements review, setting up and maintaining feedback loops, managing bounces and actively maintaining company email distribution lists
- Provided routine and complex data mining services for employees and management
- Responsible for preparing and submitting the IT department's annual budget to company principals
- Assisted developers in software and database design, security and optimization.
- DIRECTORY.COM, INC.
Personal Care
Hcc Personal Care
05.2009 - 07.2017
- Provided assistance with daily living activities, including bathing, dressing and grooming.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- DIRECTORY.COM, INC.
Education
High School Diploma -
Southampton High
Courtland06.1990
Skills
- Housekeeping tasks
- Transportation services
- Physical mobility assistance
- Dementia care
- Grooming assistance
- Time management
- Bathing assistance
- Medication administration
- Toileting assistance
- Compassionate caregiving
- Effective communication
- Errand running
- Infection control
Certification
- Personal care Certification
- Tova Training
- CPR Certification
Languages
English
Full Professional
Timeline
Office Personal Care Aide
Elite Home Care
03.2017 - 12.2023
Direct Support Professional
Noble Care LLC
08.2016 - 11.2018
Personal Care
Hcc Personal Care
05.2009 - 07.2017
High School Diploma -
Southampton High