Monica Keffler
Fort Worth,TX
Summary
Dynamic banking professional with extensive experience at Wells Fargo and TCF National Bank. Proven track record in enhancing customer satisfaction through effective relationship building and cross-selling techniques. Skilled in transaction processing accuracy and compliance, while fostering a collaborative team environment to drive operational efficiency and achieve branch goals.
Qualified Desired Position with proven history of customer service and transaction processing. Effective in building relationships and maintaining accuracy in cash handling. Demonstrated excellent communication and problem-solving skills.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
19
19
years of professional experience
Work History
Bank Teller
Wells Fargo
11.2022 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer integrity through regular balancing.
- Handled basic customer complaints and resolved issues promptly.
- Collaborated with team members to enhance customer service experience.
- Utilized banking software for transaction processing and record-keeping.
- Educated customers on bank products and services available to them.
- Supported branch operations by preparing daily reports and documentation.
Uber Driver
Uber Technologies Inc.
01.2015 - Current
- Delivered exceptional customer service, ensuring passenger satisfaction during rides.
- Navigated efficiently using GPS technology, optimizing routes for timely arrivals.
- Maintained vehicle cleanliness and safety standards, enhancing overall passenger experience.
- Managed real-time communication with riders, adapting to changing circumstances promptly.
- Increased ratings through attentive driving and responsiveness to rider needs.
- Analyzed feedback to implement improvements in service delivery and operational efficiency.
- Fostered positive relationships with passengers, encouraging repeat use of services provided.
Bank Supervisor
TCF National Bank
05.2015 - 12.2020
- Supervised daily banking operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored new staff, promoting a culture of continuous learning and development.
- Implemented process improvements to enhance operational efficiency and customer satisfaction.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Conducted regular audits to maintain accuracy in financial transactions and reporting procedures.
- Developed training materials to support onboarding processes for new employees in the branch.
- Collaborated with management to establish goals, aligning team objectives with bank's strategic vision.
- Resolved customer inquiries and complaints efficiently, reinforcing positive client relationships and trust.
- Supported the development of junior staff members by providing ongoing feedback, guidance, and mentorship.
- Improved customer satisfaction by efficiently managing and resolving customer inquiries and concerns.
- Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
- Assisted in developing marketing campaigns aimed at attracting new customers while retaining existing clientele.
- Coordinated community outreach efforts to increase brand awareness while supporting local organizations through charitable events or sponsorships.
- Increased sales of financial products by conducting regular staff coaching sessions on cross-selling techniques.
- Streamlined bank operations for increased efficiency by implementing new policies and procedures.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and problem-solving initiatives.
- Fostered a positive work environment through team-building activities and open communication channels.
- Supervised and controlled branch activities according to bank policies to meet loan and deposit volume goals and for responsive customer service.
- Managed daily cash transactions, ensuring accuracy in balancing while adhering to strict compliance guidelines.
Bank Teller
Citibank
08.2006 - 01.2012
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing information on banking products and services to enhance satisfaction.
- Maintained compliance with bank policies and regulatory requirements during daily operations, minimizing risk exposure.
- Trained new tellers on operational procedures, improving team efficiency and service consistency.
Education
No Degree - Accounting And Finance
Oakton Community College
Des Plaines, ILSkills
- Professionalism and courtesy
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Customer relationship management
- Banking regulations knowledge
- Time management
- Multitasking and organization
- Listening and comprehension
- Relationship building
- Sales and Cross-selling
- Risk management
- Trustworthiness and integrity
- Data entry efficiency
- Customer needs assessment
- Customer relationship management (CRM)
- Transaction processing accuracy
Languages
Spanish
Limited Working
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Bank Teller
Wells Fargo
11.2022 - Current
Bank Supervisor
TCF National Bank
05.2015 - 12.2020
Uber Driver
Uber Technologies Inc.
01.2015 - Current
Bank Teller
Citibank
08.2006 - 01.2012
No Degree - Accounting And Finance
Oakton Community College