Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica King

Jackson,Ms

Summary

I'm a flexible team member that thrives in a fast-paced workplace, and I'm in search of a job with an opportunity for advancement. I'm energetic, self-driven, dependable, responsible, and hardworking. A responsible team player with excellent communication and time management abilities who can adjust to difficult circumstances. I'm also good at handling conflicting priorities and working under time constraints.

Overview

21
21
years of professional experience

Work History

Patient Access Data Integrity Speci

UMMC
08.2023 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
  • Resolved patient billing issues in line with established guidelines
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Responded to inquiries by directing calls to appropriate personnel

SQA SUPERVISOR

Kasai North America, Inc
11.2021 - 05.2023
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Monitored workflow to improve employee time management and increase productivity
  • Evaluated employee performance and coached and trained to improve weak areas
  • Achieved results by working with staff to meet established targets
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently

SQA Team Lead /Auditor

Kasai North America, Inc
08.2013 - 10.2021
  • Manages processes and personnel to conduct quality inspection.
  • Train new employees
  • Maintains documentation throughout quality assurance process.
  • Responsible for assessing services and products to ensure that quality standards are met.
  • Followed established auditing processes to meet internal and regulatory requirements

Cashier

Kroger
12.2018 - 04.2021
    • Assisted customers with sales transactions accurately and efficiently, including cash, check, cardand layaway payments
    • Completed daily cash and credit sales reports for supervisors and store managers
    • Cash handling
    • Strong product knowledge and understanding of the customer base
    • Bagging items carefully
    • Issuing refunds & exchanges
    • Weighing & scanning items
    • Greeting customers.

VEHICLE

PROCESSOR, WWL
03.2013 - 06.2013
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Inspected each unit (Cars, Trucks & SUV) meticulously according to manufacturing specifications.
  • Drive units to shipping point for shipping.

CASHIER

KFC/TACO BELL
02.2011 - 05.2012
  • Maintained clean and safe environment, including in kitchen, bathrooms, building exterior, parking lot, and sidewalk.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and timely manner.
  • Communicated openly and honestly with management team during each shift to ensure it run smoothly.
  • Consistently provided friendly guest service and heartfelt hospitality
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinet.

CUSTOMER SERVICE REPRESENTATIVE

Omni Interaction
10.2010 - 02.2011
  • Answering phones, emails, and live chat from customers
  • Identifying, escalating priority issues, and reporting to high-level management
  • Develop rapport with customers, with upbeat and positive attitude.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

SHIFT MANAGER/CASHIER

KFC
06.2003 - 10.2010
  • Overseas operations when General Manager or Assistant Manager isn't present.
  • Consistently provided friendly guest service and heartfelt hospitality
  • Operated drive-through window and sales register quickly and efficiently.
  • Effectively run store, following all KFC policies and procedures to ensure standards are satisfactorily maintained.
  • Greet customers and provide excellent customer service.
  • Open and closed store as well as doing inventory.
  • Followed protocol for intake, depositing, and accounting of large sums of cash and numerous card transactions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

High School Diploma -

HUMPHREY COUNTY HIGH SCHOOL
Belzoni, MS
01.2004

Skills

  • Management
  • Decision-making
  • Interpersonal Skills
  • Schedule Development
  • Time Management
  • Conflict Resolution
  • Training and Mentoring
  • Inventory Control
  • Willingness to learn
  • Leadership
  • Auditing
  • Shift Management
  • Food Handling
  • Customer Service
  • Quality Assurance
  • Computer Skills

Timeline

Patient Access Data Integrity Speci

UMMC
08.2023 - Current

SQA SUPERVISOR

Kasai North America, Inc
11.2021 - 05.2023

Cashier

Kroger
12.2018 - 04.2021

SQA Team Lead /Auditor

Kasai North America, Inc
08.2013 - 10.2021

VEHICLE

PROCESSOR, WWL
03.2013 - 06.2013

CASHIER

KFC/TACO BELL
02.2011 - 05.2012

CUSTOMER SERVICE REPRESENTATIVE

Omni Interaction
10.2010 - 02.2011

SHIFT MANAGER/CASHIER

KFC
06.2003 - 10.2010

High School Diploma -

HUMPHREY COUNTY HIGH SCHOOL

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Monica King