Monica King
Cordova,AL
Summary
Customer Service professional with a willingness to take on added responsibilities to meet team goals. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Merchandising Associate
Advantage Solutions
02.2018 - 01.2019
- Maintaining/replacing/cleaning product display shelves to meet company standards.
- Conducted regular store audits to ensure compliance with visual presentation standards, leading to consistent brand representation.
- Trained new team members on efficient removal of damaged goods while simultaneously changing labels and products.
- This was a travel position covering many different parent companies and convenience stores in the execution of resets, all over the state of Alabama.
Customer Service Manager
ABW Of East Alabama
04.2012 - 02.2016
- Achieved high first-call resolution rates by thoroughly addressing customer concerns and providing accurate information.
- Acted as the liaison between potential clients, sales department and contractors by swiftly providing solutions to various issues.
- Managed home improvement projects by coordinating sales appointments, manufacturing, and installation always customer keeping informed throughout the process.
- Oversaw budgetary management within the department, ensuring cost-effective operations without compromising service quality.
Education
High School Diploma -
Pinson Valley High School
Pinson, ALSkills
- Mature and Cooperative Attitude
- Store merchandise stocking
- Problem-solving abilities
- Opening and closing procedures
- Customer Service
- Cash Handling
- Credits and Refunds
- Interpersonal Skills
Timeline
Merchandising Associate
Advantage Solutions
02.2018 - 01.2019
Customer Service Manager
ABW Of East Alabama
04.2012 - 02.2016
High School Diploma -
Pinson Valley High School
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