Monica King
Kyle,TX
Summary
To obtain a permanent position in a company that can utilize my knowledge in Customer service
Overview
17
17
years of professional experience
Work History
Front-End Supervisor
Home Depot
10.2018 - 10.2019
- Assist with issues or complaints requiring escalation and involve the appropriate manager when needed
- Observe Head Cashiers and Cashier behaviors to ensure they are driving the customer experience
- Verify cashiers are ringing up all pick ticket in a single transaction
- Ensure the maintenance and repair of computer equipment such as cash registers, scanners, scan guns, monitors, signature capture pads, computer room equipment, store network (LAN) equipment, electronic article surveillance (EAS) equipment, time clocks, phone hardware, store PC’s, printers, fax machines, copy machines and FIRST phones
- Ensure audited Self-Checkout (SCO) tills are issued back to SCO registers and change drawers are issued to the Front-End and checked off in Vault Balancing System (VBC)
- Walk the lot and Front Apron to ensure they are clear of any debris, all trash receptacles are empty, and ensure carts are in designated areas and in working condition; address any safety hazards
- Attend and participate in weekly Department Supervisor (DS) Meeting
- Independently delegate and assign tasks to direct reports
- Develop and manage direct reports
- Participate in associate reviews and disciplinary measures as needed.
Cashier
Home Depot
12.2015 - 10.2018
- Provide excellent customer service
- Check-out customers in best-in-class manner that invites return business
- Process all forms of payments, enter PO job information, and input tax exemptions
- Measure cut wood, floor molding, and other merchandise to obtain length and double check cut accuracy
- Utilize driver’s licenses or social security numbers to verify customers using account number lookup
- Work to reduce register lines by engaging, inviting, and directing customers where to check out
- Process discounts, coupons, and markdowns when necessary
- Complete inventory inquiries and price checks for customers.
Clerk
SL Start
04.2015 - 10.2015
- Perform general office duties such as typing, operating office machines, and sorting mail
- File back case records, pull files to help match mail, drop file loose paperwork, help clients fill out applications
- Sort or classify information according to guidelines, using chronological, alphabetical, or numerical order
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Clerk
Sandoval County CSED
09.2014 - 02.2015
- Greets all customers
- Responsible for balancing and preparing payments for deposits
- Assist clients in filling out applications
- Performs general office duties such as typing and operating office machines
- Sort or classify information according to guidelines
- Prepares files according to CSED guidelines
- Prepares daily outgoing mail.
Clerk
Sandoval County ISD
06.2013 - 05.2014
- File back case records, pull files to help match mail, drop file loose paperwork
- Help clients fill out applications
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Prep documents so that they can get scanned, batched and linked into the new Aspen System
- Perform other clerical duties as assigned.
Retention Agent
Stream Wireless
03.2013 - 05.2013
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems.
Work experience Clerk
Sandoval County ISD
01.2013 - 03.2013
- Perform general office duties such as typing, operating office machines, and sorting mail
- File back case records, pull files to help match mail, drop file loose paperwork, help clients fill out applications
- Sort or classify information according to guidelines, using chronological, alphabetical, or numerical order
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Prep file room for archiving of files to prepare for new ASPEN System.
Sales Specialist
Dillard’s
02.2011 - 01.2013
- Responsible for balancing cash registers at store opening and closing and ringing up customer purchases throughout the shift, resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills and answer customers' questions about merchandise and advise customers on merchandise selection
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Receive, open, unpack and issue sales floor merchandise.
Host
Inn of the Mountain Gods Resort and Casino
06.2007 - 03.2009
- Directly responsible for 200 accounts with specific focus on profitability, securing repeat visitors, and reducing attrition due to competition or breakdown in customer satisfaction, responsible for developing and retaining the patronage.
Slot Attendant
Inn of the Mountain Gods Resort and Casino
06.2007 - 06.2008
- Interacted with casino guests and performed payouts on jackpots and provided currency exchange as needed and accurately maintained personal bank with required funds at all times.
Guest Advocate
Target
10.2019 - 03.2020
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Fulfillment Associate
Amazon
03.2020 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Education
Certified Dental Assistant -
A.T.I. Technical Institution
High School Diploma -
Cooper High School
Dental Assistant Recertification -
Quality Health Management
01.2010
Skills
- Microsoft Word & Excel
- XP Windows & Outlook
- Automated System Program and Eligibility Network (ASPEN)
- Client Tracking System (CTS)
- Income Support Division (ISD2)
Timeline
Fulfillment Associate
Amazon
03.2020 - Current
Guest Advocate
Target
10.2019 - 03.2020
Front-End Supervisor
Home Depot
10.2018 - 10.2019
Cashier
Home Depot
12.2015 - 10.2018
Clerk
SL Start
04.2015 - 10.2015
Clerk
Sandoval County CSED
09.2014 - 02.2015
Clerk
Sandoval County ISD
06.2013 - 05.2014
Retention Agent
Stream Wireless
03.2013 - 05.2013
Work experience Clerk
Sandoval County ISD
01.2013 - 03.2013
Sales Specialist
Dillard’s
02.2011 - 01.2013
Host
Inn of the Mountain Gods Resort and Casino
06.2007 - 03.2009
Slot Attendant
Inn of the Mountain Gods Resort and Casino
06.2007 - 06.2008
Certified Dental Assistant -
A.T.I. Technical Institution
High School Diploma -
Cooper High School
Dental Assistant Recertification -
Quality Health Management