Monica King
Jackson,Ms
Summary
I'm a flexible team member that thrives in a fast-paced workplace, in search of a job with an opportunity for advancement. A responsible team player with excellent communication and time management abilities who can adjust to difficult circumstances. Reliable Data Integrity Clerk with experience in maintaining the accuracy and consistency of data across databases. Strengths include a high level of attention to detail, ability to identify discrepancies efficiently, and strong knowledge of database structures.
Overview
14
14
years of professional experience
Work History
PADIS II
University of Mississippi Medical Center, UMMC
Jackson, MS, MS
08.2023 - Current
- Register patients, schedule appointments, retrieve patient documentation for chart completion, and collect payments.
- Compose detailed correspondence reports for management, doctors, and nurses with patient notes and research.
- Maintain a positive work relationship with the driving force through open and effective communication.
- Prioritize schedules and appointments to meet staffing needs.
- Facilitated new hire floor training with patient satisfaction quality.
SQA SUPERVISOR
Kasai North America, Inc
Madison, Ms
11.2021 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance, coached, and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
SQA Team Lead /Auditor
Kasai North America, Inc
Madison, MS
08.2013 - 10.2021
- Manages processes and personnel to conduct quality inspection.
- Train new employees.
- Maintains documentation throughout the quality assurance process.
- Responsible for assessing services and products to ensure that quality standards are met.
Cashier
Kroger
Madison, MS
12.2018 - 04.2021
- Assisted customers with sales transactions accurately and efficiently, including cash, check, cardand layaway payments
- Completed daily cash and credit sales reports for supervisors and store managers
- Cash handling
- Strong product knowledge and understanding of the customer base
- Bagging items carefully
- Issuing refunds & exchanges
- Weighing & scanning items
- Greeting customers.
CUSTOMER SERVICE REPRESENTATIVE
Omni Interaction
10.2010 - 02.2011
- Answering phones, emails, and live chat from customers
- Identifying, escalating priority issues, and reporting to high-level management
- Develop rapport with customers, with upbeat and positive attitude.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Education
High School Diploma -
HUMPHREY COUNTY HIGH SCHOOL
Belzoni, MS05-2004
Skills
- Proficient in Management-Leadership/Decision-making
- Proficient in Interpersonal Skills/Time Management
- Training and Mentoring
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in managing and processing payments
- Proficient in live chat support and customer engagement
Accomplishments
- Top Flight Customer Care
- Top Performance Agent
- Outstanding Quality Agent
Timeline
PADIS II
University of Mississippi Medical Center, UMMC
08.2023 - Current
SQA SUPERVISOR
Kasai North America, Inc
11.2021 - 05.2023
Cashier
Kroger
12.2018 - 04.2021
SQA Team Lead /Auditor
Kasai North America, Inc
08.2013 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Omni Interaction
10.2010 - 02.2011
High School Diploma -
HUMPHREY COUNTY HIGH SCHOOL
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