Summary
Overview
Work History
Education
Skills
Timeline
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Monica Kirby

Hammond,IN

Summary

Accomplished Assistant Store Manager at Ross Dress for Less, adept in customer service management and team leadership. Spearheaded initiatives reducing employee turnover and enhancing store operations, leading to a supportive work environment. Excelled in inventory management and mentoring, significantly improving staff performance and satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Ross Dress for Less
05.2021 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Monitors daily cash discrepancies, inventory shrinkage and drive-off.
  • Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Uphold and communicate store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reduce employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Enhance employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Area Supervisor

Ross Dress For Less
09.2019 - 05.2021
  • Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotate merchandise and displays to feature new products and promotions.
  • Mentor new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Train staff associates and equipped to comply with company policies and procedures.

Store Manager

Avenue, LLC
08.2016 - 09.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

High School Diploma -

George Rogers Clark
Hammond, IN

Purdue University Calumet
Hammond, IN

Skills

  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Inventory Management
  • Store Merchandising
  • Employee Training
  • Goals and performance
  • Leadership Development

Timeline

Assistant Store Manager

Ross Dress for Less
05.2021 - Current

Area Supervisor

Ross Dress For Less
09.2019 - 05.2021

Store Manager

Avenue, LLC
08.2016 - 09.2019

High School Diploma -

George Rogers Clark

Purdue University Calumet

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Monica Kirby