Monica Kirby
Greensboro,NC
Summary
Pharmacy professional with proven expertise in medication dispensing, inventory management, and patient care. Reliable, adaptable, and skilled in maintaining accurate records, managing pharmacy workflows, and providing exceptional customer service. Known for problem-solving abilities and maintaining high standards in fast-paced environment.
Overview
20
20
years of professional experience
Work History
Lead Pharmacy Tech
Select Specialty Hospital
02.2022 - Current
- Preparation and delivery of medications to complete restocking of Omnicell machines
- Resolution of technical and user issues related to Omnicell machines
- Building relationships with nursing staff and physicians with open communication to provide optimal patient care
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Account Manager/Case Manager
Wellington Oaks
08.2021 - 02.2022
- Worked in collaboration with physicians to manage medications for an 85 bed facility
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Provided leadership, guidance and support to staff members.
Order Entry Technician
Remedi Senior Care
11.2019 - 08.2021
- Entered and processed patients' prescriptions
- Proficient in pharmacy calculations with entering of daily medication orders
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Medical Records Coordinator
Huntersville Health and Rehabilitation
11.2019 - 08.2021
- Electronically index scanned information into resident profile under the appropriate category
- Responsible for photos and ID bracelets for new residents
- Organizing, planning, directing the medical department in accordance with established policies and procedures
- Processed medical records requests from outside providers and families according to facility, state, and federal law.
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
09.2023
Skills
- Workflow optimization
- Team collaboration
- Medication dispensing
- Interpreting and processing medication orders
- Manual and automated medication dispensing
- Compounding techniques
- Intravenous admixture preparation
- Resolving customer issues
Certification
- PTCB Certified Pharmacy Technician (July 2002)
- NC Board of Pharmacy Registration
Timeline
Lead Pharmacy Tech
Select Specialty Hospital
02.2022 - Current
Account Manager/Case Manager
Wellington Oaks
08.2021 - 02.2022
Order Entry Technician
Remedi Senior Care
11.2019 - 08.2021
Medical Records Coordinator
Huntersville Health and Rehabilitation
11.2019 - 08.2021
Bachelor of Arts - Human Services
Southern New Hampshire University
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