MONICA KISLEY
RN, MSN, CCCTM, CNE
Chardon,Ohio
Summary
Driven Care Coordinator Team Lead adept at planning care, coordinating with interdisciplinary teams and improving patient outcomes. Decisive leader and excellent team player with 22 years of healthcare experience. Outgoing professional with collaborative and flexible approach to meeting the needs of the patient and the enterprise. Thrives under pressure while maintaining a calm demeanor. Focused care coordinator team lead well-versed in promoting a healthy lifestyle and management of chronic disease patients in order to improve patient outcomes and decreasing health care costs. Dedicated to serving unique needs of each patient and improving the patient’s quality of life. Skilled and comfortable with multidisciplinary team collaboration and PC use. Skilled at evaluation of the patient in order to decrease emergency room visits. Thrives under pressure. Skilled at multitasking while maintaining an organized work flow. Excellent communicator and mentor to the staff. Able to flex to the needed task promptly and with poise. Analytical problem-solver seeking nurse manager position to apply expertise and enhance care.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Care Coordinator Assistant Nurse Manager
Cleveland Clinic
Cleveland, OH
02.2021 - Current
- Primary care coordinator who provides oversight in assigned region of employees and patients to deliver safe and quality care
- Partners with the leadership team in program development, productivity review, and process improvement initiatives
- Team based environment that works collaboratively with multidisciplinary care team staff across the continuum of care
- The care coordinators duties are still upheld with the addition of team lead responsibilities
- Trained in Kronos and Epic
- Manages staffing/scheduling
- Participates in leadership meetings
- Involved in developing new workflows and templates
- Assists with managing 36 care coordinators including addressing staffing, workflow issues, staff concerns and overseeing daily operations
- Assist with writing care coordination APR goals and standard operating procedure for productivity
- Understanding of value based care and high risk insurance contracts in order to provide the patient better care while understanding cost utilization
- Understanding that wellness and prevention provide the patient better health outcomes while decreasing costs
- Patients are assisted in closing health care gaps, assisted with scheduling health maintenance, and physician follow ups
- Manages team to effectively coordinate high quality care of the patient’s part of the Medicare ACO
- Reviews team dashboards to monitor for productivity and effectiveness of the team
- Works with numerous stakeholders from project management, physicians, payers in order to effectively create and improve processes in high risk insurance contracts
- Continuously analyzing programs and making improvements
- Ensures compliance with JCAHO guidelines and other government health regulations
- Monitors care coordinators for outreach compliance
- Acts as an educational resource for care coordinators
- Mentors new and current care coordinators
- Built strong relationships with patients to deliver emotional support and companionship.
- Updated policies and procedures, leading continuous improvement of patient assessments and care.
Primary Care Coordinator
The Cleveland Clinic
06.2018 - 02.2021
- Facilitated on-going assessment of patient and family needs while working with interdisciplinary team
- Investigated issues relating to patient care and chronic care conditions
- Engaged with patients and families, providing education and support of management of their chronic disease
- Coordinated with doctors and interdisciplinary team to manage patient care
- Coordination of care of high risk and rising risk patients
- Patient outreaches to promote wellness and prevent emergency room visits
- Improve quality outcomes while working with panel of patients along with improving patient satisfaction
- Patient advocate and connecting patient with the right care to manage their disease.
- Handled 30 calls per day to address patient inquiries and concerns
Home Care Case Manager
08.2005 - 05.2018
- Developed and adapted individualized treatment plans according to patient recovery goals
- Counseled caregivers and families on end-of-life planning and educated on patient care
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology
- Monitored and recorded patient condition, vital signs, and recovery progress and medication side effects
- Conducted patient assessments and provided physician with important patient health information
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services
- Preceptor for new staff
- Provide wound care, IV therapy, TPN therapy, and pleurex catheter care
- Skilled at IV starts
Nursing Supervisor
HCR Manor Care
Willoughby, Ohio
01.1998 - 08.2005
- Management of a skilled 15 unit bed including assessment, treatments, medication administration
- House supervisor for building
- Duties included staffing, IV treatments, patient/family satisfaction, chart reviews, meeting with leadership team to discuss facility needs
- Implement care plan interventions
- Carry out physician orders.
Assistant Director of Nursing
01.1999 - 07.2000
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management and external groups to coordinate patient care.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Education
Masters of Nursing Science - Nursing
Grand Canyon University
01.2020 - 06.2021
Bachelor of Science - Nursing
Grand Canyon University
01.2017 - 05.2019
Associate of Nursing -
Hocking College
Nelsonville, OH 09.1996 - 01.1998
Skills
Excellent Interpersonal Communication Capabilities
undefinedCertification
Registered Nurse; RN.277749
Timeline
Care Coordinator Assistant Nurse Manager
Cleveland Clinic
02.2021 - Current
Masters of Nursing Science - Nursing
Grand Canyon University
01.2020 - 06.2021
Primary Care Coordinator
The Cleveland Clinic
06.2018 - 02.2021
Bachelor of Science - Nursing
Grand Canyon University
01.2017 - 05.2019
Home Care Case Manager
08.2005 - 05.2018
Assistant Director of Nursing
01.1999 - 07.2000
Nursing Supervisor
HCR Manor Care
01.1998 - 08.2005
Associate of Nursing -
Hocking College
09.1996 - 01.1998