Summary
Overview
Work History
Education
Skills
Timeline
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Monica Knowles

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

33
33
years of professional experience

Work History

Medical Assistant-School Nurse

Harmony Science Academy
01.2017 - Current
  • Parent communication. Performing state mandated health screenings. need for health care. Surveillance communicable diseases. Medication administration. Diabetic care, Catheter, G-tube. Documentation of all visits and results. Immunization. School safety committee and stop the bleed and AED equipment checks.
  • Supervisor: Edgar Rodriguez

CSP Supervisor

Prestige Portraits
01.2013 - 01.2017
  • Responsible for a high degree of customer service and satisfaction. Knowledgeable in handling customer complaints. Promoting teamwork. Possessing, refunding and money handling skills. Answering product and service questions. Telephone etiquette, Filing, Computer skills.
  • Manager: Jackie George

BIPP Facilitator

Healthways Services
01.2012 - 01.2013
  • Providing BIPP to individuals and groups. Vocational services for disabled persons. BIPP Facilitator - Battering Intervention and Prevention Programs Certification, Ethics and Confidentiality
  • Supervisor: Christopher Lowery

Medical Assistant

Excel Urgent Care
01.2010 - 01.2012
  • Triage patient, women's health, specimen testing, phlebotomy, EKG, observed x-rays, injections, administered medication, set-up exam trays, verifying insurance. Communicated regularly with health care professionals and patients, setting appointments managed regular and emergency situations. Patient care high volume urgent care clinic, front and back office experience. Telephone etiquette, electronic health records, handling correspondence, scheduling appointments. Taking medical histories and vital signs, explaining treatment procedures to patients, preparing patients for examinations and assisting the physician during the examination. Collect and prepare laboratory specimens or perform basic laboratory tests in office, dispose of contaminated supplies and sterilized medical instruments.
  • Supervisor: Karen Ludwig

Paraprofessional

McFee Elementary
01.2009 - 01.2012
  • Assisting teacher. Strengthening skills in all areas including gross motors. Modifying or adapting instruction for students with disabilities; working with individual students or small groups; providing one-on-one assistance to students with disabilities; guiding independent study. PPCD and Life skills paraprofessional, Crisis Prevention Institute Certification (CPI), Documentation.
  • Supervisor: Donna Harden

Lead Teachers

Children's Choice Daycare
01.2002 - 01.2008
  • Teaching student’s math, reading, writing, social studies, language arts, science, physical education and planning educational activities and lesson plans. Creating fun learning atmosphere where children utilize the learn and play method in classroom instruction. Strengthening skills in all areas including gross motors. Working with individual students or small groups; guiding independent study, enrichment work, and remedial.
  • Supervisor: Jane Mitchell

Shift Leader Manager

McDonald's
01.2000 - 01.2002
  • Managing staff performing orienting, and training employees; maintaining safe work environment enforcing policies, procedures, and productivity standards. Maintains quality customer service standards. analyzing and resolving quality and customer service issues. Attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices. participating in professional societies. Team leadership.
  • Supervisor: Ayuana Moore

Customer Service

Wal-Mart
01.2000 - 01.2002
  • Responsible for a high degree of customer service and satisfaction knowledgeable on handling customer complaints, promoting leadership. Possessing money handling skills, accepting returning items and exchanges, refunding money, managing money and balancing cash drawers
  • Supervisor: Glenda Matthew

MHMR Assistant

Brenham State School
01.1996 - 01.2000
  • Direct care assistant working with mentally and physical disabled adults, administered medication, monitoring, reporting advancement to parents and appropriate staff. Crisis Prevention Institute Certification (CPI), documentation skills, communication skills, mental health training.
  • Supervisor: Sheri Reader

Administrative Assistant

WR Banks
01.1993 - 01.1996
  • Telephone etiquette, word processing, filing, and faxing. Computer skills, Internet research abilities and strong communication skills. Training and supervising other support staff, and customer relations, filing, faxing. 45 wpm, Microsoft computer skills.
  • Supervisor: Kay Peavy

Education

Certificate - Medical Assistant

Fortis Institute
Houston, TX

Certificate - Administrative Assistant

Ace Vocational School
Houston, TX

Certificate - Microcomputers

Prairie View A&M University
Prairie View, TX

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Phlebotomy
  • Electronic medical records
  • CPR and First Aid
  • Immunization administration
  • Specimens collection and processing
  • Medical office management

Timeline

Medical Assistant-School Nurse

Harmony Science Academy
01.2017 - Current

CSP Supervisor

Prestige Portraits
01.2013 - 01.2017

BIPP Facilitator

Healthways Services
01.2012 - 01.2013

Medical Assistant

Excel Urgent Care
01.2010 - 01.2012

Paraprofessional

McFee Elementary
01.2009 - 01.2012

Lead Teachers

Children's Choice Daycare
01.2002 - 01.2008

Shift Leader Manager

McDonald's
01.2000 - 01.2002

Customer Service

Wal-Mart
01.2000 - 01.2002

MHMR Assistant

Brenham State School
01.1996 - 01.2000

Administrative Assistant

WR Banks
01.1993 - 01.1996

Certificate - Administrative Assistant

Ace Vocational School

Certificate - Microcomputers

Prairie View A&M University

Certificate - Medical Assistant

Fortis Institute
Monica Knowles