Monica Korce
Evergreen,CO
Summary
Dynamic professional with over 20 years in high-pressure environments, excelling in team supervision, safety training, and emergency response. Proven ability to enhance operational protocols and elevate service standards, ready to drive efficiency and compliance in vessel and business operations.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Chief Operating Purser
Viking Cruises
Manhattan, New York
06.2004 - 05.2025
- Trained junior crew members on operational protocols and emergency procedures.
- Conducted safety demonstrations and briefings to ensure passenger understanding.
- Supervised disembarkation process at destination port, ensuring safe and efficient transitions for all passengers.
- Maintained clear communication between bridge, cabin crew, ground personnel, and passengers to ensure smooth operations.
- Liaised between ground staff and pilots regarding final preparations for departure from airports.
- Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the ship.
- Responded promptly to passenger inquiries about available services or amenities.
- Collaborated with ground staff to facilitate smooth vessel turnaround processes.
- Oversaw loading, unloading and transportation of vessel cargo.
- Verified accuracy of all paperwork related to cargo loading and unloading operations.
- Monitored inventory levels for upcoming rotation supplies and coordinated timely restocking efforts.
- Oversaw food preparation processes for on-board meals and snacks including meal
- distribution to passengers.
- Supervised banking procedures, cash flow, and accounting processes.
- Oversaw team performance to verify quality service and compliance with specifications.
- Allocated resources to properly staff shifts and compensate for unscheduled team absences.
- Trained team in proper operational procedures and company policies.
- Monitored overall cleanliness and adherence to maintenance schedules.
- Ensured compliance with federal, state, and local payroll regulations.
- Review timecards for accuracy and resolve discrepancies promptly.
- Maintain employee records and update personal information as needed.
- Collaborate with HR to manage benefits deductions and contributions.
Restaurant General Manager
Beso de Arte
Morrison, Colorado
05.2008 - 04.2015
- Managed operations of a busy restaurant, ensuring smooth service and customer satisfaction.
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Ensured compliance with health, safety and sanitation standards.
- Managed staff scheduling and conducted performance evaluations for team members.
- Developed training programs to improve employee skills and elevate service quality, resulting in enhanced guest experiences.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Fostered a positive work environment through effective communication and team-building activities.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Implemented marketing strategies to increase customer engagement and retention.
- Analyzed customer feedback to improve service standards and dining experiences.
- Coordinated inventory management and maintained optimal stock levels for supplies.
- Collaborated with vendors to negotiate contracts and secure competitive pricing on supplies.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty. in a professional manner.
- Prepared strategic and annual forecasts and budgets, analyzed variances, and implemented corrective actions to optimize meal checks and increase customer visits.
Education
Master of Science -
New York University
New York, NY05-2004
Bachelor of Science - Social Work
Colege of Staten Island
Staten Island, NY06-2002
Skills
- Operational compliance
- Team supervision
- Crisis management
- Inventory management
- Operational auditing
- Team supervision
- Shift management
- Cash handling
- Compensation management
- Customer service
- Crisis management
Languages
Spanish
Full Professional
Polish
Native/ Bilingual
Russian
Full Professional
Timeline
Restaurant General Manager
Beso de Arte
05.2008 - 04.2015
Chief Operating Purser
Viking Cruises
06.2004 - 05.2025
Master of Science -
New York University
Bachelor of Science - Social Work
Colege of Staten Island