Monica Kral
Vacaville,CA
Summary
Accomplished Lead Registered Dental Assistant looking for a new challenge to enhance my career. Expert in supervision and administration, coupled with exceptional multitasking and team collaboration skills. Recognized for excellent and professional customer service and work ethic.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Anita Ford, DDS
Fairfield, CA
06.2002 - 09.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general and Pediatric dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Typed patient data into computer system using Eaglesoft and Dentrix while following privacy laws and maintaining high-level accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Collaborated with dental team members to deliver comprehensive care for all patients.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Scheduled and confirmed patient appointments. Collect co-payments.
Registered Dental Assistant
Marc W. Anderson, DDS
Fairfield, CA
08.1996 - 09.2000
Education
Dental Assistant Program -
High-Tech Institute
Sacramento, CA06.1996
High School Diploma -
Fairfield High School
Fairfield, CA06.1991
Skills
- Multitasking Competence
- Time Management Capabilities
- Oral hygiene education
- Electronic Charting
- Detail-oriented mindset
- Team Collaboration
- Infection control proficiency
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Problem-solving skills
- Listening Skills
- Time Management
- File Management
- Cash Handling
- Document Control
- Organization skills
- Administrative Skills
- Supply Management
- Clerical Support
- Microsoft Word
- Telephone Etiquette
- Customer Service
- Staff Management
- Problem-Solving
- Payment Processing
- Courteous and Professional
- Mail handling
Certification
CPR/AED Certification, May 2024
Licenses
Dental Board of California, RDA #48023
Timeline
Registered Dental Assistant
Anita Ford, DDS
06.2002 - 09.2024
Registered Dental Assistant
Marc W. Anderson, DDS
08.1996 - 09.2000
Dental Assistant Program -
High-Tech Institute
High School Diploma -
Fairfield High School