Monica Krueger
Urbandale,IA
Summary
Driven Executive Team Leader with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Dedicated to fostering organizational change to optimize productivity and cost efficiency. Success guiding business processes that drive results. Resourceful and strategic with proven history of exercising sound judgment and decision making skills. Looking to take on a challenging new role with an expanding and forward-thinking organization.
Overview
20
20
years of professional experience
Work History
Executive Team Leader, Logistics Operations
Target
Ankeny, IA
08.2018 - Current
- Developed and implemented strategies to maximize efficiency, productivity, and ensure accuracy.
- Demonstrated, lead, and created a culture around compliance and safety. Holding others accountable to this commitment
- Coordinated team leaders and team members to complete task assignments on time and within goal.
- Monitored performance metrics to identify areas for improvement in the logistics and operational process.
- Evaluated employee performance regularly providing constructive feedback when necessary.
- Anticipated staffing needs, as well as, talent planning and development.
- Knowledge of sales trends, inventory management, guest traffic patterns, and guest experience.
Executive Team Leader, Remodel
Target
West Des Moines, IA
05.2013 - 06.2018
- Developed and implemented strategies to improve team performance, morale and engagement.
- Created and maintained strong relationships with executive team members, key stakeholders and external partners.
- Provided coaching and mentoring support to direct reports and other team members.
- Managed daily operations including budgeting, resource allocation, staffing requirements and project timelines.
- Monitored customer feedback data to ensure that products and services are meeting consumer needs.
- Established effective communication channels throughout the executive team structure.
Executive Team Leader - Assets Protection
Target
Ankeny, IA
01.2011 - 12.2013
- Developed and implemented strategies to reduce shrinkage, improve customer service and increase sales.
- Maintained security standards in compliance with company policies and local laws.
- Analyzed daily reports for trends in theft or other suspicious activity.
- Collaborated with Store Management to ensure safety of customers and staff.
- Investigated incidents of theft or fraud, documenting findings and taking corrective action when necessary.
- Identified opportunities for improvement within the Assets Protection department.
- Coordinated investigations with outside law enforcement agencies as needed.
- Performed monthly audits of store cameras, locks, alarms., ensuring proper functioning at all times.
Team Leader
Target
Des Moines, IA
03.2008 - 03.2011
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Team Member
Target
Minneapolis, MN
08.2004 - 03.2008
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
Education
Bachelor of Science - Graphic Design And Advertising
The Art Institute MN
Minneapolis, MN08-2008
Skills
- Staff Training and Development
- Logistics and Operations Coordinating
- Performance monitoring and talent management
- Staff Training and onboarding
- Cross-Functional Team Development
- Succession Planning
- Leadership Development
- Payroll Administration and Staffing
- Sales Tracking and Reporting
- Strategic Business Planning
- Schedule and Payroll Management
Timeline
Executive Team Leader, Logistics Operations
Target
08.2018 - Current
Executive Team Leader, Remodel
Target
05.2013 - 06.2018
Executive Team Leader - Assets Protection
Target
01.2011 - 12.2013
Team Leader
Target
03.2008 - 03.2011
Team Member
Target
08.2004 - 03.2008
Bachelor of Science - Graphic Design And Advertising
The Art Institute MN