Monica Kubes

• Provided customer support for various clients in the handcraft industry, assisting with inquiries, order tracking, and product issues.

• Managed emails and phone support, ensuring all customers issues were resolved promptly and professionally.

• Processed customer orders, returns, exchanges, ensuring smooth order fulfillment.

• Assisting customers with technical questions related to products and services, leveraging knowledge of manufacturing processes and products.

• Maintained accurate logs of customer interactions, offering feedback to improve product quality and service delivery.

• Prepare yearly financial reports.

• Reconcile Accounts Payable.

• Process orders for spare parts and office supplies.

• Developed strong relationships with rural customers through consistent communication and exceptional service quality.
• Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
• Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
• Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
• Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
• Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
• Maintained records on customers with mail forwarding and change of address requests.
• Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.