Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Kujawa

Dunkirk,NY

Summary

Dedicated Correction Officer with NYSDOCS, skilled in emergency response and de-escalation techniques. Enhanced facility safety through vigilant monitoring and policy enforcement, significantly reducing inmate altercations. Known for integrity and strong verbal communication, fostering a secure environment while supporting mental health initiatives and maintaining accurate records.

Experienced with maintaining security and order within correctional facilities. Utilizes conflict resolution and interpersonal skills to manage inmate behavior effectively. Strong understanding of regulatory compliance and teamwork in high-pressure environments.

Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Correction Officer

NYSDOCS
12.2014 - 03.2025
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Scanned incoming Legal Mail for contraband before being distributed to the incarcerated individuals.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Effectively interacted with offenders, visitors, and public to maintain security within facility.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
  • Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities, court proceedings, and outside hospital and doctor visits.
  • Drove passenger vehicles to transport inmates to outside appointments.
  • Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
  • Supported mental health initiatives within the institution by working with facility OMH personnel to identify and address inmate concerns or needs.
  • Prepared, processed and maintained forms, reports, records, and facility log books.
  • Observed and supervised inmates throughout visits, meal time, recreation, school and programming, and phone calls.
  • Investigated and responded to incidents of inmate misconduct.
  • Interviewed inmates to obtain information and assess needs.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Conducted security checks of inmates and living areas.
  • Conducted routine and emergency head counts.
  • Administered drug tests to inmates.
  • Provided assistance and guidance to inmates regarding daily activities.

Cashier/Shift Manager/Key Holder

Country Fair
07.2009 - 11.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Learned duties for various positions and provided backup at key times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier/Customer Service Desk Associate

TOPS Market LLC
07.2004 - 05.2009
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Education

Associate of Applied Science - Criminal Justice

Jamestown Community College
Jamestown, NY
05.2010

Associate of Applied Science - Liberal Arts

Jamestown Community College
Jamestown NY

High School Diploma -

Dunkirk Senior High School
Dunkirk, NY
06-2006

Skills

  • Verbal communication
  • Security procedures
  • Emergency response
  • De-escalation techniques
  • Integrity and honesty
  • Policy enforcement
  • File and record maintenance
  • Discretion and confidentiality
  • Motivational skills
  • First aid and CPR certified
  • Mental health awareness
  • Radio communication
  • Visitation oversight
  • Safety and security
  • Public safety

Timeline

Correction Officer

NYSDOCS
12.2014 - 03.2025

Cashier/Shift Manager/Key Holder

Country Fair
07.2009 - 11.2014

Cashier/Customer Service Desk Associate

TOPS Market LLC
07.2004 - 05.2009

Associate of Applied Science - Criminal Justice

Jamestown Community College

Associate of Applied Science - Liberal Arts

Jamestown Community College

High School Diploma -

Dunkirk Senior High School

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