Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Lamb

Cheboygan,MI

Summary


A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Coordinator

Samaritas
09.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

Program Assistant/Christmas Coordinator

The Salvation Army
05.2023 - Current
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of Thanksgiving/Christmas program and associated activities.
  • Assisted clients with utility payments.
  • Data entry.

Home Health Aide

Self-employeed
07.2021 - 10.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.

Homemaker Aide

Cheboygan County Council On Aging
02.2020 - 07.2021
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.

Education

High School Diploma -

Trinity Christian Academy
Lake Worth, FL
05.2003

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Goal setting
  • Individualized service plans
  • Resource utilization
  • Detail orientation
  • Ongoing client support
  • Time management
  • Active listening
  • Organizational skills

Certification

  • Certified ServeSafe, Food Bank of Eastern Michigan - 10/23/2023-10/23/2026

Timeline

Service Coordinator

Samaritas
09.2024 - Current

Program Assistant/Christmas Coordinator

The Salvation Army
05.2023 - Current

Home Health Aide

Self-employeed
07.2021 - 10.2024

Homemaker Aide

Cheboygan County Council On Aging
02.2020 - 07.2021

High School Diploma -

Trinity Christian Academy

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