Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Lara

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong desire to learn and grow within diverse environments. Delivers insight into strategic planning and operational procedures.

Overview

11
11
years of professional experience

Work History

Bar Manager

Eclectic Events
03.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Event Bartender

F&B Innovations
04.2020 - Current
  • Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
  • Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
  • Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
  • Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.
  • Ensured compliance with all local liquor laws and regulations, maintaining event's legal standing.

Assistant Event Coordinator

Elite Event Venue
02.2023 - 10.2023
  • Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
  • Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
  • Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
  • Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
  • Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
  • Developed customized proposals tailored to clients'' specific needs while adhering to budgetary guidelines set forth by upper management or stakeholders.

Manager of Operations

Granite Park Sports Complex
10.2019 - 11.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.

Administrative Assistant

Lifestyle Furniture
06.2019 - 10.2019


  • Writing up and processing invoices from in store sales and accounting for online sales
  • Running credit applications for 5 different in store banks clients had the option to finance with
  • Submitting and receiving funding from banks to bill out invoices
  • Billing all cash and financed invoices
  • Working with manufacturers to set up shipment dates
  • Closing out the previous day every morning to keep track of sales
  • Answering emails from manufacturers and online customers
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Guest Services

Preen Boutique and Salon
01.2018 - 05.2018
  • Ran daily operations such as opening and closing the salon
  • Greeting guests and contractors
  • Responsible for booking and scheduling clients for 17 contractors
  • Maintaining up keep of salon
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Office Manager

Artworx Graphics
04.2017 - 12.2017


  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Monitored inventory levels of supplies within the front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
  • Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Receptionist

Impress Printing
05.2016 - 03.2017


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Sales & Marketing

Pride Management Group
06.2015 - 08.2016
  • Meeting with business owners to promote for a high-end cosmetics line
  • Brand awareness as well as learning the skill sets to retrain, market, and become a business owner
  • Strengthen communication as well as leadership skills
  • Doubled as an Office Administrator working the phones and booking interviews when needed by owner

Teller

Bank of The Sierra
02.2016 - 05.2016


  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Sales Representative

Damascus Road Marketing
09.2014 - 05.2015


  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Administrative Assistant

Shweks
08.2014 - 09.2014
  • Providing completion of office tasks such as Microsoft skills, managing websites, and scheduling
  • Copying documents and highlighting key information
  • Filing documents and arranging them through importance
  • Marketing to potential clients and maintain customer relations

Sales Associate

JC Penny's
10.2013 - 05.2014


  • Completing credit applications to provide the customer with savings and exceed store credit goals
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Journalism

Fresno City College
Fresno, CA
01.2019

High School Diploma -

Bullard High School
01.2012

Skills

  • Leadership
  • Customer Service
  • Merchandising
  • Communication
  • Cash Handling
  • Marketing
  • Scheduling
  • Microsoft Office
  • Problem-solving
  • Staff training
  • Time management
  • Decision-making

Timeline

Bar Manager

Eclectic Events
03.2023 - Current

Assistant Event Coordinator

Elite Event Venue
02.2023 - 10.2023

Event Bartender

F&B Innovations
04.2020 - Current

Manager of Operations

Granite Park Sports Complex
10.2019 - 11.2022

Administrative Assistant

Lifestyle Furniture
06.2019 - 10.2019

Guest Services

Preen Boutique and Salon
01.2018 - 05.2018

Office Manager

Artworx Graphics
04.2017 - 12.2017

Receptionist

Impress Printing
05.2016 - 03.2017

Teller

Bank of The Sierra
02.2016 - 05.2016

Sales & Marketing

Pride Management Group
06.2015 - 08.2016

Sales Representative

Damascus Road Marketing
09.2014 - 05.2015

Administrative Assistant

Shweks
08.2014 - 09.2014

Sales Associate

JC Penny's
10.2013 - 05.2014

High School Diploma -

Bullard High School

Journalism

Fresno City College

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Monica Lara