Monica Lawson
Chicago,Illinois
Summary
Experienced customer service professional with two decades of expertise in resolving issues and enhancing customer satisfaction. Exceptional communication skills combined with adaptability in high-pressure environments. Demonstrated reliability through effective time management and prioritization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bus Operator
Windy City Chicago
Chicago, Illinois
01.2022 - 2025
- Providing VIP Service to high profile clients
- Perform pre-trip and post-trip inspections of assigned vehicle
- Operates various types of vehicles, as assigned, safely, in all types of weather and traffic conditions.
- Provide courteous and outstanding customer service to passengers through comprehensive knowledge of routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with operational standards.
- Collaborated with dispatch teams to report delays, ensuring timely communication of service changes to passengers.
Bus Operator
Chicago Transit Authority
Chicago, Illinois
01.2016 - 01.2022
- Provide courteous and outstanding customer service to passengers through comprehensive knowledge of routes, fare structure, transfer regulations and the rules and procedures governing the operations of the vehicle.
- Tallies various categories of boarding passengers by manually operating a recording device. Inspect issues and receive transfer cards. Commitment to safety contact control center regarding all problems.
- Operates lift to board and discharge disabled passengers. inspects vehicles and prepares daily trip sheets.
- Removes refuse and prepares bus for new route. Update destination and bus numbers signs. Tallies various categories of boarding passengers by manually operating a recording device.
Bleuwave General Contracting
Phoenix, Arizona
01.2012 - 01.2016
- Applied crack fill material using crack seal kettle and wand.
- Worked with team to safely direct traffic around work site.
- Signaled directions to other workers to keep operations safe and accurate.
- Operated machines to spread and smooth stone and concrete on road beds.
- Sprayed Liquid Bitumen over top layer of hot mix asphalt before rolling it out smooth.
- Received and dispatched calls for emergency services.
- Created daily reports detailing response times, call volumes, and other pertinent information
- Resolved customer complaints related to service issues or delays
- Utilized computer systems to locate addresses, calculate estimated arrival times, provide directions when necessary.
Education
Diploma - General
Lincoln Challenge of Illinois
Chicago, Illinois06.1996
High School - undefined
Simeon Vocational High School
Chicago, Illinois01.1996
Skills
- Customer relations
- Materials handling
- Workplace safety
- Computer literacy
- Detail-focused approach
- Mentoring and training programs
- Communication expertise
- Collaborative teamwork
- Assembly of scaffolding
Certification
- Commercial Driver’s License (CDL), Illinois - 2016
- American Traffic Safety Services Association, Flagger Certification, Chicago, Illinois—2013
Timeline
Bus Operator
Windy City Chicago
01.2022 - 2025
Bus Operator
Chicago Transit Authority
01.2016 - 01.2022
Bleuwave General Contracting
01.2012 - 01.2016
High School - undefined
Simeon Vocational High School
Diploma - General
Lincoln Challenge of Illinois