Summary
Overview
Work History
Education
Skills
Timeline
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MONICA L. BAILEY

Joliet

Summary

To acquire a challenging position where my diverse experience, customer service, and problem-solving skills will be utilized and advanced.

Overview

25
25
years of professional experience

Work History

Inbound/ Outbound Queue Associate (IQA)

CVS Health
10.2019 - Current
  • Supported comprehensive coordination of medical services including intake, screening, and referrals to Aetna Medical Services Programs, ensuring timely and accurate service delivery.
  • Performed intake of calls from members or providers regarding services via telephone, fax, and EDI, maintaining professionalism and attention to detail in high-volume settings.
  • Assisted in managing vendor relationships to ensure quality, timely service delivery, and adherence to contract terms.
  • Effectively communicate both internally and externally to enhance effectiveness of medical management services.
  • Effectively communicated with internal departments, healthcare providers, and external suppliers to improve medical management workflows and procurement outcomes.

Patient Appointment Coordinator

University of Chicago Medicine
12.2017 - 10.2019
  • Answered and responded to calls received through the appointment lines of the ambulatory practices.
  • Obtained, verified, and input demographic, insurance and referring physician information.
  • Documented messages electronically using appropriate medical terminology.
  • Provided excellent customer service by addressing inquiries, scheduling appointments, and resolving issues promptly.
  • Performed clerical duties such as filing paperwork, photocopying documents, and scanning forms into the system.

Bariatric Practice Coordinator

Westlake Hospital
10.2012 - 12.2017
  • Served as key liaison between patients, clinical staff, and physicians supporting scheduling, recordkeeping, and insurance processing to ensure smooth operations in a high-volume healthcare environment.
  • Verified insurance benefits and processed referrals, authorizations, and medical claims, ensuring compliance with healthcare regulations and documentation standards.
  • Provided administrative support for clinical procedures, including assistance with coding practices and adherence to documentation and billing guidelines.
  • Supported procurement efforts for the department by coordinating the purchase of medical supplies and services, ensuring cost-effective sourcing and timely delivery.
  • Worked with vendors and hospital supply chain staff to verify orders, track deliveries, and resolve discrepancies, contributing to uninterrupted clinical operations.

Auditor

Alliance Airlines Cargo Corporation
06.2003 - 09.2009
  • Prepared, analyzed, and verified accuracy of accounting records, financial statements, and financial reports.
  • Prepared audit reports and provided recommendations for process improvements to ensure compliance with company policies.
  • Developed, implemented, modified, and documented recordkeeping and account systems.
  • Coordinated with vendors and internal departments to ensure compliance with contract terms, payment schedules, and invoice accuracy.
  • Computed and prepared tax returns according to tax requirements and compliance.

Accounts Payable Clerk

Cochrane Compressor Company
04.2000 - 09.2002
  • Compiled statistical and financial auditing reports to accounts payable and contract-related actions, contributing to efficient data retention and audit compliance.
  • Assisted with the preparation of financial reports by providing relevant data in a timely manner.
  • Maintained account records with routine calculating, posting, and verification.
  • Filed, sorted, and compiled documents related to accounts payable actions.
  • Maintained organized records of all payments, including disbursements, invoices and expenses.

Education

Associates Degree - Administrative Healthcare

University of Phoenix
01.2010

Skills

  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Maintain Quality Assurance Standards
  • Corporate Accounting and Bookkeeping
  • Microsoft Applications, ERPEDI & Financial Systems, Athena Health System, Sequence Health, EPIC, TruCare, QNXT, FileNet

Timeline

Inbound/ Outbound Queue Associate (IQA)

CVS Health
10.2019 - Current

Patient Appointment Coordinator

University of Chicago Medicine
12.2017 - 10.2019

Bariatric Practice Coordinator

Westlake Hospital
10.2012 - 12.2017

Auditor

Alliance Airlines Cargo Corporation
06.2003 - 09.2009

Accounts Payable Clerk

Cochrane Compressor Company
04.2000 - 09.2002

Associates Degree - Administrative Healthcare

University of Phoenix

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MONICA L. BAILEY