Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Leal

McAllen,TX

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Goodwill Industries Of South Texas
Edinburg, Texas
04.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.

Waitress

Wings And Rings
McAllen, Texas
11.2019 - 06.2022
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.

Cashier

Burger King
McAllen , Texas
06.2015 - 11.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.

Education

Dental Assistant - Dental Hygiene

STVT
McAllen , Texas
08-2015

High School Diploma -

Nikki Rowe HS
McAllen , Texas

Skills

  • Sales monitoring
  • Budget assistance
  • Recruiting and interviewing
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Financial reporting
  • Team building
  • Money handling
  • Project management abilities
  • Customer relations
  • Closing oversight
  • Retail operations
  • Reporting and documenting
  • Microsoft office expertise
  • Project management
  • Team leadership
  • Schedule oversight
  • Operations management
  • Customer service and satisfaction
  • Adaptability and flexibility
  • Orientation and training
  • Staff management
  • Problem-solving
  • Team collaboration
  • Sales strategies
  • Scheduling and planning
  • Sales forecasting
  • Staff supervision
  • Inventory management
  • Sales reporting

Timeline

Assistant Manager

Goodwill Industries Of South Texas
04.2023 - Current

Waitress

Wings And Rings
11.2019 - 06.2022

Cashier

Burger King
06.2015 - 11.2017

Dental Assistant - Dental Hygiene

STVT

High School Diploma -

Nikki Rowe HS

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Monica Leal