Monica Leanos
Rowland Heights,CA
Summary
Customer-focused Sales Professional with expertise in team coaching and training to drive sales and collaboration. Committed to enhancing customer retention and optimizing time management to achieve business outcomes. Strong skills in active listening and task organization enable efficient resolution of customer issues and exceed service goals.
Overview
20
20
years of professional experience
Work History
Soestern Packaging
Sales Specialist
Chino, CA
08.2022 - Current
- Enhanced customer satisfaction by resolving issues through knowledgeable, friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered attentive customer service in face-to-face and phone interactions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved customer problems with knowledgeable and friendly service to enhance satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized software and tools to streamline processes and improve overall performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Commercial Claims Adjuster
Mercury Insurance Co
Rancho Cucamonga, California
04.2006 - 05.2018
- Evaluated insurance claims to determine coverage and liability.
- Analyzed claim data to identify discrepancies and fraud indicators.
- Negotiated settlements with claimants and third parties to expedite resolution and ensure fair outcomes.
- Negotiated settlements with claimants or their representatives to resolve disputes efficiently and equitably.
- Collaborated with policyholders to gather documentation, ensuring timely claim processing.
- Coordinated with medical professionals to assess injury-related claims, improving evaluation accuracy.
- Communicated effectively with clients regarding claim status and processes.
- Reviewed policy documents to ensure compliance with regulations.
- Worked collaboratively with team members across multiple departments. identified areas where processes could be improved.
Education
Associate of Arts - Child Development
Mt. San Antonio College
Walnut, CA06-1997
Skills
- Customer relationship management
- Customer experience enhancement
- Customer retention
- Client relations
- Objection handling
- Customer assistance
- Call control
- Order processing
- Paperwork processing
- Forms processing
- Effective communication
- Active listening
- Problem solving
- Time management
- Employee training
- Data entry
Languages
Spanish
Professional
Accomplishments
Great Attendance
Timeline
Soestern Packaging
Sales Specialist
08.2022 - Current
Commercial Claims Adjuster
Mercury Insurance Co
04.2006 - 05.2018
Associate of Arts - Child Development
Mt. San Antonio College