Summary
Work History
Education
Skills
Timeline
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Monica LeClair

Monica LeClair

Loveland,CO

Summary

Experienced with sales strategy development and team leadership. Utilizes effective communication and motivational techniques to inspire high performance within team. Track record of achieving sales goals and fostering collaborative and dynamic work environment.

Sales professional with proven track record in driving team performance and achieving sales targets. Skilled in strategic planning, customer relationship management, and training team members. Strong focus on collaboration, adaptability, and delivering measurable results. Known for reliability and ability to thrive in dynamic environments.

Work History

Sales Representative Team Leader

Pedersen Toyota
02.2019 - 2021
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
  • Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Sales Associate

Sathers Jewlers
2013 - 2017
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Optimized customer flow, boosting satisfaction levels.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Leveraged CRM tools to monitor customer interactions and sales, boosting follow-up communication efficiency.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Sales Representative

Planet Honda
2015 - 08.2019
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Education

Front Range Baptist Academy
Fort Collins, CO

No Degree - Sales License State of Colorado

Vehicle Sales License
Denver, CO

Skills

  • Sales software proficiency
  • Data-driven decision making
  • Team management
  • Negotiation expertise
  • Cold calling
  • Negotiation tactics
  • Customer retention
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility
  • Relationship building

Timeline

Sales Representative Team Leader

Pedersen Toyota
02.2019 - 2021

Front Range Baptist Academy

No Degree - Sales License State of Colorado

Vehicle Sales License

Sales Associate

Sathers Jewlers
2013 - 2017

Sales Representative

Planet Honda
2015 - 08.2019

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Monica LeClair