Monica Lewins
Summerville,United States
Summary
Dynamic manager with extensive experience at AHT Cooling Systems, excelling in project management and customer service. Proven track record in driving on-time product delivery and optimizing budgets. Skilled in relationship management and cross-functional teamwork, consistently achieving project goals while enhancing client satisfaction. Adept at negotiating contracts and implementing strategic pricing.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager - Store Planning and Sales Operations
AHT Cooling Systems
Ladson, SC
01.2020 - Current
- Direct everyday activities of customer support roles across Design Management, Project Management, and Account Coordination teams.
- Collaborated with Director of Sales to design approaches aimed at expanding reach for AHT Products, Systems and Services.
- Oversaw customer schedules to guarantee on-time and on-budget product delivery as well as successful installations, startups, and handovers.
- Directed the implementation of discounts and pricing strategies within CRM, SAP, and Project Mates.
- Generated risk management reports and regular updates to leadership for clear communication on department activities.
- Guide development of comprehensive Refrigeration Packages, ensuring accurate proposal and estimate preparation.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Generated projections for both sales and inventory to guide production.
Installation Project Coordinator
AHT Cooling Systems
Ladson, SC
12.2016 - 01.2021
- Coordinated with Project Managers and external vendors to ensure timely equipment deliveries.
- Compiled accurate project documents comprising quotes, drawings, SAP orders, pick lists and invoices.
- Ensured strict monitoring of budgets for installations to prevent cost overestimates.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Managed communication channels between various teams involved in the execution of complex projects.
Operations Coordinator
2am Group
North Charleston, SC
03.2011 - 12.2016
- Managed scheduling for state-wide facility operations and inspections.
- Processed quotes and service orders for new projects.
- Set up new jobs by creating training materials, comprehensive work instructions, and detailed budget tracking.
- Generated and updated detailed inspection reports.
- Maintained customer satisfaction through regular visits to different facilities.
Staffing Specialist
Spartan Staffing
North Charleston, SC
01.2008 - 03.2011
- Maintained accurate records of all staffing related activities in the company database.
- Handled weekly payroll processing.
- Conducted interviews with potential employees to assess qualifications, skills, and experience.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Inside Sales Representative
North American Specialty Hospital
Trumbauersville, PA
07.2000 - 12.2007
- Served as primary liaison for numerous multi-million dollar client accounts
- Managed purchase order entries to ensure smooth processing
- Coordinated between production and purchasing teams to guarantee on-time delivery of purchase orders
- Collaborated with finance department on invoice collection processes.
Education
Associate of Applied Science - Human Resources Management
Trident Technical College
Charleston, SCSkills
- Project management
- Customer service
- Budget management
- Account coordination
- Cross-functional teamwork
- Relationship management
Accomplishments
- Daikin - Connect Women in Leadership Summit (Feb 2024)
- Daikin - EMEA Presidential Award Winner (Winter 2024)
Certification
- ISO 9000 Internal Auditing
- Principles of Lean 101
- 5S Workplace Organization and Standardization
- Cutting Edge Customer Service
Timeline
Manager - Store Planning and Sales Operations
AHT Cooling Systems
01.2020 - Current
Installation Project Coordinator
AHT Cooling Systems
12.2016 - 01.2021
Operations Coordinator
2am Group
03.2011 - 12.2016
Staffing Specialist
Spartan Staffing
01.2008 - 03.2011
Inside Sales Representative
North American Specialty Hospital
07.2000 - 12.2007
Associate of Applied Science - Human Resources Management
Trident Technical College
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