MONICA LEYVA
Orlando,FL
Summary
Well-rounded, energetic professional with 20+ years of experience in Project Management, Finance, Customer Service and Logistics. Innovative, highly organized and profit-oriented, with great attention to detail. Strong ability to analyze data, skilled in risk assessment, strong communication with stakeholders, and effective strategic planning to drive process improvements and operational efficiency.
Overview
5
5
years of professional experience
Work History
Sales Support Specialist
ALTERNATIVE EXPORTS
Orlando, FL
10.2021 - Current
- Process customer orders up to $2 Million from quoting to placement, coordinate shipping upon product arrival, and issue invoices
- Oversee and verify incoming products in an international warehouse facility, monitor inventory levels to prevent overstock or shortages, coordinate replenishments, and manage order fulfillment and invoicing
- Supervise international logistics operations, ensuring regulatory compliance for invoicing and medical product registration, managing customs brokers, coordinating shipments, and providing product certificates for each order
- Maintain and organize sales-related documents in both physical and digital formats
- File claims with carriers and manufacturers for shipment delays or damaged merchandise
- Manage ostomy inventory in QuickBooks, process purchase orders and sales orders, receive inventory, and generate reports
Insurance Customer Service Representative
GREAT FLORIDA INSURANCE
Orlando, FL
09.2020 - 04.2021
- Reviewed daily reports of canceled client policies, verified details with companies, and contacted customers to facilitate reactivation
- Sent tailored renewal offers and initiated policy re-write processes as needed
- Assisted customers via phone and email, providing detailed policy and product information
- Initiated customer engagement for auto and homeowner policies, transferring leads to expand the agent pipeline
- Uploaded insurance documents to client folders for accurate record-keeping
- Processed and recorded journal entries for daily customer payments
Office Manager
IDENTIDAD TECHNOLOGIES
Miami, FL
10.2019 - 08.2020
- Solely managed and maintained the company's physical and digital files
- Collected FUSF and CST certificates from clients, digitized weekly cash flow data, and updated the database
- Planned and coordinated corporate trips and events for senior management
- Processed SMS purchases for LATAM customers and allocated credits to their accounts
- Managed asset maintenance, ensured timely rental payments, and handled customer inquiries via email
- Facilitated interdepartmental and cross-organizational communication
- Oversaw online bill payments and office supply procurement
Education
MBA - Project Management
VIÑA DEL MAR UNIVERSITY
Chile01.2015
Bachelor of Science - Economics
SAN BUENAVENTURA UNIVERSITY
Colombia01.2002
Skills
- Multilingual Support -English & Spanish
- Process Improvement
- Attention to detail
- Microsoft office expertise
- Multitasking capacity
- Analytical skills
- Time management abilities
Timeline
Sales Support Specialist
ALTERNATIVE EXPORTS
10.2021 - Current
Insurance Customer Service Representative
GREAT FLORIDA INSURANCE
09.2020 - 04.2021
Office Manager
IDENTIDAD TECHNOLOGIES
10.2019 - 08.2020
MBA - Project Management
VIÑA DEL MAR UNIVERSITY
Bachelor of Science - Economics
SAN BUENAVENTURA UNIVERSITY