Monica Lippi

Program Management: Manage Housing for Health Division's Connection Services Programs, overseeing homeless prevention, outreach, shelter, and Coordinated Entry initiatives.

Partnership Development: Establish strategic partnerships with local organizations and County departments to enhance access to essential homeless services within the community.

Financial Resource Management: Effectively manage budgets and financial resources for homeless service prorgrams, ensuring optimal allocation of funds, maximizing impact on homeless services and maintaining fiscal responsibility.

Continuum of Care: Staff to the Santa Cruz County Continuum of Care Policy Board and Operations Committee, contributed recommendations to policy discussions, decision-making processes, and coordinated efforts to address homelessness.

Contract Management: Serve as the lead program point of contact for shelter and outreach contracts.
Monitor spending trends to ensure adherence to allocated budgets and contract compliance.
Develop strategies to address any identified non-compliance issues, fostering a culture of accountability and adherence to standards.

Shelter Standards Oversight: Developed comprehensive shelter and Coordinated Entry standards to enhance quality and effectiveness of services. Monitor and evaluated compliance with established standards, providing support and guidance to contracted partners to maintain high-quality service delivery.

Support and Collaboration: Collaborate with homeless service partners to understand their needs and challenges, offering support and resources as needed.

Project Roomkey Oversight: Led the management and coordination of Santa Cruz County's Project Roomkey initiative, providing shelter to over 300 individuals experiencing homelessness during the COVID-19 pandemic.

Collaborative Partnerships: Established and maintained successful collaborations with various entities to support the shelter program's success. Worked closely with County leadership, housing partners, County Counsel, General Services Department, County Administrative Office, and various service vendors.

Contract Management: Secured the procurement of vendor agreements and maintained relationships with hotel owners to ensure program continuity.

Team Supervision: Supervised a diverse team, including a shelter management, behavioral health specialists, referral specialists, drivers, and data specialists.

Communication and Reporting: Facilitated transparent communication channels among team members and external partners. Provided regular reports and updates to relevant stakeholders and the media.

Referral Management: Managed all Coordinated Entry housing and shelter referrals.

Outcome Tracking: Tracked participant outcomes for accurate program assessment. Used data to analyze trends and measure the success of housing and shelter initiatives.

Program Leadership: Led program redesign efforts for improved efficiency and impact. Conducted training sessions and fostered collaboration with partner providers.

Reporting and Transparency: Developed reports on program results and data. Disseminated information to County leadership, Board of Supervisors, and the public.

Continuous Improvement: Implemented ongoing improvements based on data analysis and feedback.
Actively sought opportunities to refine Coordinated Entry systems for increased effectiveness.

Policy Analysis and Research:

Served as the CalWORKs and Welfare to Work Policy Analyst/Subject Matter Expert. Researched and interpreted complex program regulations and developed policies and procedures to comply.

Legislation and Training: Analyzed legislation for CalWORKs/Welfare to Work and prepared staff training materials. Kept current on relevant laws and regulations impacting program implementation.

Reporting and Assessment: Prepared detailed reports, assessing community resources for low-income and homeless families. Evaluated and recommended improvements to human service programs.

Educational Wellness Program: Planned and implemented an educational wellness program in an underserved primarily immigrant community. Developed and executed initiatives to address mental health awareness and well-being within the community.

Outreach: Supervised outreach staff in conducting surveys of 500+ primarily Latinx residents to assess mental health needs. Coordinated and directed the survey efforts to gather valuable insights into the community's mental health concerns.

Community Engagement: Engaged with residents to ensure the program's relevance and responsiveness to their mental health needs.