Monica Llamas

Memphis,TN

Summary

Dynamic and dependable professional with a proven track record at Bluff City Dental, enhancing dentist efficiency and patient satisfaction through meticulous sterilization and preparation. Skilled in team collaboration and excellent communication, demonstrated by streamlining kitchen operations at Chipotle and elevating customer service standards at TJ Max.

Overview

years of professional experience

Work History

Dental Assistant

Bluff City Dental

Memphis, TN

03.2022 - 06.2022

Maintained clean and sterile work environment to prevent cross-contamination and infection.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Sterilized rooms and prepped equipment and instruments for 5 procedures daily

Kitchen Crew Member

Chipotle

01.2020 - 05.2020

Made food according to standard recipes with requested changes for customer satisfaction.
Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.

Costumer Service

TJ Max

09.2019 - 01.2020

Provided exceptional customer service, resolving client concerns promptly and professionally.
Managed daily operations for better customer service and increased revenue.
Implemented customer service best practices, raising standard of support provided.
Increased repeat business through excellent customer service and communication skills.
Supported customer service, providing informational resources regarding promotions and sales.
Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 60%

Education

High School Diploma -

South Carroll High School

Sykesville, MD

Skills

Patient Counseling

Clinical Support

Patient Education

Patient Services

Office Management

Dental records

Customer Service

Cash Handling

Effective workflow management

Customer Relations

Languages

Spanish

English

Timeline