Monica Llamas
Memphis,TN
Summary
Dynamic and dependable professional with a proven track record at Bluff City Dental, enhancing dentist efficiency and patient satisfaction through meticulous sterilization and preparation. Skilled in team collaboration and excellent communication, demonstrated by streamlining kitchen operations at Chipotle and elevating customer service standards at TJ Max.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Bluff City Dental
Memphis, TN
03.2022 - 06.2022
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sterilized rooms and prepped equipment and instruments for 5 procedures daily
Kitchen Crew Member
Chipotle
01.2020 - 05.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
- Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
Costumer Service
TJ Max
09.2019 - 01.2020
- Provided exceptional customer service, resolving client concerns promptly and professionally.
- Managed daily operations for better customer service and increased revenue.
- Implemented customer service best practices, raising standard of support provided.
- Increased repeat business through excellent customer service and communication skills.
- Supported customer service, providing informational resources regarding promotions and sales.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 60%
Education
High School Diploma -
South Carroll High School
Sykesville, MDSkills
Patient Counseling
Languages
Spanish
English
Timeline
Dental Assistant
Bluff City Dental
03.2022 - 06.2022
Kitchen Crew Member
Chipotle
01.2020 - 05.2020
Costumer Service
TJ Max
09.2019 - 01.2020
High School Diploma -
South Carroll High School