Monica L Munoz
Albuquerque,NM
Summary
Persuasive Broker with over 16 years of experience in soliciting potential clients to buy, sell and rent properties. Exceptional communication and negotiation skills to manage competing deadlines. Proficient in advising clients on prices, mortgages and market conditions. Committed to balancing demands of buyer with those of seller.
Overview
17
17
years of professional experience
Work History
Broker/ Self Employed
Casa Montoya Realty
03.2024 - Current
- Negotiation of contracts while preparing market analysis and bid presentations
- Working with various agents and clients to complete documents in a timely manner
- Educating buyers and sellers on various products and services
- Customer focus, attention to detail, effective communication, and understanding products and services
- Call leads
- Date Entry client’s information
- CRMs
- Communicate with title and leads
- Update Software
Data Entry/ Property Management
MCT
02.2024 - 10.2024
- Prepare monthly Invoice for rent and utilities
- Daily data entry of sales
- Check tenant insurances of commercial rents
- Input loan payments
- Inputs weekly hours of contractors
- Make collection calls and send collection letters
Cage Shift Supervisor
Isleta Resort & Casino
12.2023 - 02.2024
- Customer Service
- Supervising employees
- Supervisor overrides
- Counting vault at closing time
- Verify bank deposits
- Kiosk/ATM fillies
Broker / Self Employed
Simply Real Estate
09.2018 - 09.2023
- Negotiation of contracts while preparing market analysis and bid presentations
- Working with various agents and clients to complete documents in a timely manner
- Educating buyers and sellers on various products and services
- Customer focus, attention to detail, effective communication, and understanding products and services
- Call leads
- Date Entry client’s information
- CRMs
- Communicate with title and leads
- Update Software
Temp Planning Assistant 2 City of Albuquerque
ATA Services
05.2022 - 01.2023
- Answered multiple phone lines
- Take permit applications, issues permit, and check permit documents
- Data Entry
- Route plans
- Revised applications
- Educate on permit requirements
- Provide invoice for payment due
- Conducted installation and updated of software and PC programs
Ramp Agent/ Package Handler
UPS
11.2019 - 01.2021
- Sort and stack packages in containers
- Unload packages and containers from jet
- Flag jets in and out
Stocker
Hallmark
11.2019 - 01.2021
- Organized cards and restocked card wrapping paper and gift bags etc
Office Assistant / Receptionist
Sunland Transportation
06.2017 - 01.2019
- Assist office manager with day-to-day operations
- Filling out forms, filing, updating spreadsheets, processing orders, and organizing meetings and events
- Updated computers
Receptionist
Danlin Products
08.2013 - 02.2014
- Handled daily orders of dental implants ensuring they were packaged and shipped
- Placed orders in a timely matter, secured invoices and packaged orders with dental kits
- Answered multiple lines and took meeting notes during weekly meetings and training sessions
Teller
MyBank
10.2012 - 06.2013
- Standard teller transactions for customers, servicing clients’ accounts, such as accepting loan payments, safe deposit box payments, cashing, depositing checks, and withdrawals
- Provided outstanding customer service and listened to the clients’ needs
Personal Banker
Springleaf Financial Services
01.2011 - 09.2012
- Managing Risk
- Supervised daily activities of employees
- Worked on all aspects of direct lending, including credit reviews, budgeting, and underwriting, to ensure proper loan products for clients
- Working closely with customers and committed to providing superior customer service
- Processing documents, filing, data entry, and handling all aspects of loan closings
- Debt collector
- Answering multiple phone lines
- Data entry
Teller
New Mexico Bank & Trust
08.2009 - 05.2010
Teller
Bank of the West
03.2008 - 09.2008
Education
High School Diploma -
New Futures School
Skills
- Business Growth
- Real estate knowledge
- Compliance requirements
- Workplace training
- Negotiation expertise
- Documentation expertise
- Markets research
- Financial Planning
- Customer Service
- Microsoft Office
- Critical Thinking
- Price Negotiation
- Service Sales
Languages
Spanish
Professional Working
Timeline
Broker/ Self Employed
Casa Montoya Realty
03.2024 - Current
Data Entry/ Property Management
MCT
02.2024 - 10.2024
Cage Shift Supervisor
Isleta Resort & Casino
12.2023 - 02.2024
Temp Planning Assistant 2 City of Albuquerque
ATA Services
05.2022 - 01.2023
Ramp Agent/ Package Handler
UPS
11.2019 - 01.2021
Stocker
Hallmark
11.2019 - 01.2021
Broker / Self Employed
Simply Real Estate
09.2018 - 09.2023
Office Assistant / Receptionist
Sunland Transportation
06.2017 - 01.2019
Receptionist
Danlin Products
08.2013 - 02.2014
Teller
MyBank
10.2012 - 06.2013
Personal Banker
Springleaf Financial Services
01.2011 - 09.2012
Teller
New Mexico Bank & Trust
08.2009 - 05.2010
Teller
Bank of the West
03.2008 - 09.2008
High School Diploma -
New Futures School
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