Monica Lockeby
Marana,AZ
Summary
Dynamic leader with a proven track record at U-Haul of Northern Arizona, enhancing operational efficiency and fostering client loyalty. Expert in office management and customer relations, adept at streamlining processes and boosting team productivity. Achieved significant improvements in customer satisfaction and operational workflows through innovative strategies and effective communication.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill].
Overview
8
8
years of professional experience
Work History
Office Manager
All American Paint and Body
03.2021 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Area Field Manager
U-Haul of Northern Arizona
07.2023 - 09.2023
- Conducted regular site visits to evaluate performance, address concerns, and provide guidance for ongoing projects.
- Increased operational efficiency by streamlining processes and implementing improvements in the area field management department.
- Developed strong relationships with clients and vendors, fostering trust and loyalty among stakeholders.
- Managed diverse teams of field professionals, ensuring consistent adherence to company policies and procedures.
- Conducted market research analyses which aided in making informed decisions regarding sales strategy adjustments.
- Enhanced team productivity through effective coaching, training, and performance evaluations for all field staff members.
- Achieved successful project completions by closely monitoring progress and providing necessary support to field teams.
- Implemented new technologies and tools to optimize daily activities, leading to increased accuracy in data reporting and analysis.
- Mitigated potential risks by conducting thorough audits of safety practices within the area field operation sites.
- Provided timely feedback on team performance metrics during monthly review meetings, promoting continuous improvement initiatives within the organization.
- Negotiated contracts with vendors to secure the best possible terms for services rendered.
- Successfully managed multiple projects simultaneously by efficiently delegating tasks to appropriate team members.
- Fostered a positive work environment by promoting strong teamwork, open communication, and employee recognition initiatives.
- Improved customer satisfaction ratings through proactive problem resolution strategies.
- Organized employee training sessions covering topics such as safety regulations, industry trends, or new equipment usage which led to an informed workforce.
- Assisted in business development efforts by identifying opportunities for expansion within assigned territory.
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Manager
D and S Automotive
04.2019 - 03.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assistant Manager
True Value Company
04.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ05-2014
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Auto Repair and Diagnostic
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Document management
- Relationship building
- Mail handling
Timeline
Area Field Manager
U-Haul of Northern Arizona
07.2023 - 09.2023
Office Manager
All American Paint and Body
03.2021 - 05.2024
Office Manager
D and S Automotive
04.2019 - 03.2021
Assistant Manager
True Value Company
04.2016 - 08.2018
High School Diploma -
Flowing Wells High School
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