Monica Logan
Newburg,PA
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
Community Supports Lead/Staff Mentor
Person Directed Supports
Chambersburg, Pennsylvania
12.2020 - Current
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Collaborated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Ensured that employees followed established safety protocols at all times.
- Participated in the planning of special events and promotions for the organization.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Organized team building activities designed to improve morale among staff members.
- Recognized excellent performance among staff members through rewards and recognition programs.
- Performed administrative tasks such as filing paperwork and responding to emails.
- Built and maintained working relationships with peers and upper management.
- Trained newly hired employees regarding company policies and operations.
- Participated in team meetings, presentations and special events.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
Council President
Newburg Borough
Newburg , Pennsylvania
05.2020 - Current
- Developed and implemented a strategic plan to ensure council goals were met.
- Created and maintained an open dialogue with members of the community in order to understand their needs and concerns.
- Organized monthly meetings for the council, ensuring agendas were set and topics discussed.
- Conducted research on various issues impacting the council and its constituents.
- Evaluated potential policy changes to determine impact on local government operations.
- Ensured compliance with state laws and regulations related to local government activities.
- Oversaw budgeting process for council expenditures, ensuring fiscal responsibility was maintained at all times.
- Attended conferences, seminars, and workshops related to municipal governance best practices.
- Provided guidance and oversight to other members of the council during decision-making processes.
- Collaborated with civic organizations to promote public engagement in local government matters.
- Negotiated contracts with vendors providing goods or services for the city.
- Maintained records of past decisions made by the council in order to inform future policies.
- Advised executive staff on matters relating to municipal affairs.
- Reviewed proposed ordinances prior to adoption by the governing body.
- Participated in public hearings regarding current legislative proposals or initiatives.
- Instituted development of various departments, divisions, bureaus, administrative offices and citizen advisory committees, promoting in-depth guidance in making recommendations to improve policies, projects and spending allocations.
- Developed fair and balanced municipal budget to use tax revenue for targeted programs and areas.
- Wrote legislation and amendments, set policies and oversaw budgets.
- Solicited federal funding for local projects and programs.
Owner
Logan's Maid to Order
Shippensburg , PA
08.2013 - 12.2020
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Central High School
Martinsburg, PA06-1998
Biology
Wilson College
Chambersburg, PASkills
- Administrative Support
- File Management
- Employee Mentoring
- Payment Processing
- Performance monitoring
- Schedule Coordination
- Customer relations skills
- Effective Documentation Practices
- Data Entry
- Cash Handling
- Efficiency Improvement Initiatives
- Recordkeeping expertise
- Customer service understanding
- Sales experience
- Customer Support
- Budgeting and finance
- Safety Compliance
Certification
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
- NIMS An Introduction IS-800.C – FEMA Emergency Management Institute.
- National Incident Management System (NIMS) IS-100.C, Introduction to the Incident Command System – FEMA.
- National Incident Management System Certification (NIMS) - FEMA.
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
Affiliations
- Member of the Grandpoint Church serve team
- Member of Christmas in the Country
- Member Newburg Memorial Day Committee
- Member Night to Shine Planning Commitee
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leaveTimeline
Community Supports Lead/Staff Mentor
Person Directed Supports
12.2020 - Current
Council President
Newburg Borough
05.2020 - Current
Owner
Logan's Maid to Order
08.2013 - 12.2020
High School Diploma -
Central High School
Biology
Wilson College
Similar Profiles
Stephanie MorrillStephanie Morrill
Pca at Person Directed SupportsPca at Person Directed Supports
Amanuel JabeboAmanuel Jabebo
Direct Support Professional at Personal Directed SupportsDirect Support Professional at Personal Directed Supports
Eve Isla RobinsonEve Isla Robinson
Volunteer at Person To PersonVolunteer at Person To Person