Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Monica Long

Rockville,MD

Summary

Results-oriented manager with 9 years of experience in field support. Proven track record of implementing successful improvements to department operations, driving efficiency and productivity. Skilled in leading changes by example, inspiring and motivating teams to achieve exceptional results.

Overview

28
28
years of professional experience

Work History

Field Support Supervisor

Ecolab
01.2022 - Current
  • Support an area’s leadership team made up of 120+ sales associates and $130 million in sales volume
  • Oversee the Field Support Center (FSC) by supervising and developing a team of two administrative assistants by delegating assignments and overseeing the workflow of the office
  • Offer expertise on daily operations to optimize our field team’s ability to deliver best in class solutions for our customers
  • Recruit, train and develop Field Support Center staff
  • Prepare confidential communication including policies and procedures set forth by the Area Vice President
  • Establishes standard office procedures in conjunction with field management
  • Handles payroll and human resources issues for the office and serves as a primary contact for HR and Finance departments
  • Attends and coordinates all area sales meetings
  • Assists in the onboarding of new field management team members
  • Created and developed OneNote Resources for the FSC and District Managers

Corporate Administrative Assistant

Ecolab
01.2019 - 01.2022
  • Maintain key relationships with customers and internal departments to understand the customer’s needs, expectations and to resolve customer issues
  • In 2021, I managed a portfolio over valued at $55 million and up to 500 contracts for up to 6 corporate account managers
  • Utilize project management experience to roll-out new programs and to manage projects
  • Prepare correspondence, presentations, reports, project tracking, budget planning, database consolidation and other projects as requested, including customizing reports for specific customer needs
  • Assist corporate account associates with research into customer issues (e.g., invoice discrepancies, work order analysis, reporting) and follow up on customer questions including product, credit, pricing, and distribution and service concerns
  • Manage billing and verify best accounting procedures based on the customer needs
  • Assist with processing legal contracts by obtaining and reviewing financial data, ensuring details match contract, obtaining necessary approvals to ensure contract meets guidelines, establishing accurate customer master data (e.g., contract alignment, discounts, and special handling instructions) and making change requests through SAP and Salesforce
  • Assist with training of new Corporate Account administrative staff in Central and North regions

Field Sales Administrative Assistant

Ecolab
01.2015 - 01.2019
  • Managed and prioritized requests from the mid-Atlantic assistant vice president, 12 sales managers, and 130 sales associates with $88M annually in chemical sales
  • Ordered uniforms, business cards, and personal protective equipment for my area
  • Prepared daily and monthly reports to monitor sales and service activity
  • Responded to customer service requests regarding credits, invoices, and products
  • Efficiently handled all interoffice correspondence, equipment orders and expense reports
  • Liaise between the field associates and the Corporate Accounts Managers for updates as required
  • Implemented new product and account rollouts and track progress
  • Tracked idle/pre-idle dish machines and preventing over $100,000 in fees for unpaid leases in the Mideast Area

Office Manager

Medpsych Health Services
01.2013 - 01.2015
  • Answered incoming calls
  • Scheduled appointments
  • Verified insurance and obtain authorization
  • Processed Credit Cards and Daily Payment Log
  • Served as internal auditor for company to ensure company compliance to the policy manuals
  • Served as liaison between medical representatives and the doctors
  • Established team priorities, maintained schedules and monitored performance.

Contract Office Manager Assignments

01.2011 - 01.2013
  • Oversaw staff of 15 and their workload
  • Reviewed inventory daily to properly handle work disbursements
  • Reviewed and Managed Quality Assurance for team members
  • Reviewed budgets
  • Creating manuals for training
  • Met with team monthly on productivity, compliance, and attendance and to work on achieving quotas and taking appropriate action where needed
  • Understood how processes assume risks for company and to relay information to the team accordingly
  • Managed accounts receivable and payables, file monthly, quarterly, and year-end taxes
  • Developed proposals for existing and new clients
  • Developed company website and act as liaison between clients, vendors, and the company
  • Created purchase orders, approved, and posted invoices

Office Manager

Shoemaker Construction
01.2007 - 01.2011
  • Designed Human Resource policies and procedures
  • Implemented and managed skills in the processing and documentation of all Accounts Payable and Receivables and invoices
  • Documented meeting minutes facilitated the assignment and tracking of action items
  • Maintained computer network
  • Developed company website
  • Managed the purchase of office supplies and construction materials
  • Received and processed work orders including immediate employee dispatch
  • Maintained relationships with county planners to keep projects on schedule

Office Manager

Regus Management Group
01.1997 - 01.2007
  • Managed office management team including interviewing, hiring, training, team meetings, performance reviews, career path counseling, and terminations when necessary
  • Supervised staff of up to 6 people depending on location
  • Responsible for day-to-day operations, appearance, and success of the center, including standard operations, organization, cleanliness, and maintenance
  • Managed sales cycle including lead/enquiry development, sales tours, and marketing product lines, negotiating, and closing contracts with prospective clients
  • Networked with local brokerage firms to provide inquires to increase the occupancy of the center, market awareness and perception
  • Maintained relationships with existing clients to develop new business leads enhance revenue; assist with retention, expansion, and renewal of current client contracts
  • Maintained accurate and timely information in company sales and operational databases
  • Responsible for achieving and exceeding professional goals and budgeted objectives for the center
  • Worked with corporate executives to establish sales, marketing, and profitability goals for the center
  • Reviewed, processed, and approved Invoices for the Accounting Department
  • Responsible for enforcing credit and collections policies, making daily bank deposits, accounts payable/receivables and security deposit refunds

Education

University of Maryland, College Park
College Park, MD

Skills

  • Project Management
  • Data Analysis
  • Process Improvement
  • Strategic Planning & Implementations
  • Proactive Problem Solver
  • Relationship Building
  • Microsoft Office
  • Adobe Professional/Photoshop
  • SAP
  • CANVA
  • Field operations

Awards

  • E3 NWI Co-Lead
  • E3 Northeast Co-Lead
  • E3 LDE
  • Q1 2021 Make It Happen Award for Corporate Accounts
  • Q4 2021 Nominated for the Make It Happen Award for Corporate Accounts

Timeline

Field Support Supervisor

Ecolab
01.2022 - Current

Corporate Administrative Assistant

Ecolab
01.2019 - 01.2022

Field Sales Administrative Assistant

Ecolab
01.2015 - 01.2019

Office Manager

Medpsych Health Services
01.2013 - 01.2015

Contract Office Manager Assignments

01.2011 - 01.2013

Office Manager

Shoemaker Construction
01.2007 - 01.2011

Office Manager

Regus Management Group
01.1997 - 01.2007

University of Maryland, College Park

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Monica Long