Hi, I’m
Monica Lopez
Victorville,CA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 5+ years of related experience.
Overview
16
years of professional experience
Work History
IDT CorporationLong Beach, Ca
Retail Account Manager
02.2014 - Current
Job overview
- Used cold calling to reach out to local business owners needing new advertising products and services.
- Conducted market research to attract clients in new territories.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Planned and led 5-8 training sessions to promote sales team professional development and sales goal reinforcement.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Prepared and delivered over 10 sales presentations and events per year to sell new advertising programs.
- Increased sales average by 90% through prospecting for new business, including networking events and cold calling.
Network Enhanced TechnologyLos Angeles, Ca
Sales Support Specialist
05.2008 - 11.2013
Job overview
- Resolve customer complaints or answer customer questions regarding policies & procedures..assisted 98% of all Spanish calls daily.
- Supervise work of office, administrative, or customer service employees.
- Ensure adherence to quality standards, deadlines & proper procedures, correcting errors problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Interpret and communicate work procedures and company policies to staff.
- Make recommendations to management concerning such issues as staffing decisions and procedural changes.
- Consult with managers or other personnel to resolve problems in areas as equipment performance, output quality, or work schedules.
Self-employed Victorville , California
Tax Preparer (Seasonal)
01.2020 - 06.2024
Job overview
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Researched complex tax issues utilizing online resources and professional tax software.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
Education
Los Angeles Trade TechLos Angeles, CA
Certified from Administrative Assistance
07.2000
Garfield High School
Diploma
1998
Skills
- Prospecting Skills
- Coordination
- Handling Details
- Attention to Detail
- Effectiveness
- Build Relationships
- Bilingual (English, Spanish)
- Customer relations
- Service agreements
- Lead prospecting
- Strong verbal communication
- Account management
- Organization
Timeline
Tax Preparer (Seasonal)
Self-employed
01.2020 - 06.2024
Retail Account Manager
IDT Corporation
02.2014 - Current
Sales Support Specialist
Network Enhanced Technology
05.2008 - 11.2013
Los Angeles Trade Tech
Certified from Administrative Assistance
Garfield High School
Diploma
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