Monica Lopez
Gresham,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service. Knowledgeable and dedicated customer service professional with experience in the customer service industry. A solid team player with an outgoing, positive demeanor and proven skills in leading, motivating, and relationship-building. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
NetVendor
NetVendor
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Warehouse Associate
Amazon
10.2021 - 01.2023
- Responsibilities: Stowing costumer products quickly and accurately, operating warehouse equipment such as barcode scanners, computers, working as part of a team to meet daily productivity goals
- Accomplishments: Consistently met and/or exceeded daily productivity goals, received positive feedback from supervisors.
Crew member
Popeyes Louisiana Kitchen
12.2019 - 03.2021
- Responsibilities: Operate cash registers and handle cash, credit card transactions and making change accurately, handle customer complaints and resolve disputes, ability to work well under pressure and handle a high volume of customers
- Accomplishments: Consistently received positive feedback from customers, trained new employees on proper cash handling procedures, maintained a well and organized work area.
Education
Sam Barlow High School
Gresham, ORSkills
- Excellent communication
- Problem-solving
- Patience
- Time management
- Multitasking
- Friendly, Positive Attitude
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Critical Thinking
Hobbies and Interests
- Travel
- Hospitality
- Volunteer work
Timeline
NetVendor
NetVendor
04.2023 - Current
Warehouse Associate
Amazon
10.2021 - 01.2023
Crew member
Popeyes Louisiana Kitchen
12.2019 - 03.2021
Sam Barlow High School