Monica Lopez
Anchorage,AK
Summary
Proven achiever with extensive experience in office administration and staff coordination at Lowe's Companies Inc. Excelled in data entry and meeting coordination, enhancing operational efficiency. Demonstrated loyalty and a self-motivated approach, leading to significant improvements in data confidentiality and administrative support. Skilled in cultivating vendor relationships and streamlining office procedures to achieve optimal results.
Overview
30
30
years of professional experience
Work History
Scheduling and Staffing Assistant
Lowe's Companies Inc
02.2019 - Current
- Assisted manager in all aspects of hiring, scheduling and hours usage.
- Served as corporate liaison for all Human Resources functions.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Managed calendars and coordinated job interviews and new hire orientations.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized sensitive personnel files to include I-9s, and other records.
- Monitored and ordered supplies and materials to keep office well stocked.
- Answered and managed incoming and outgoing calls while recording accurate messages for senior management staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Opened and properly distributed incoming mail to promote quicker response to potential candidates.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained new hire employees through onboarding processes on office policies and procedures.
Department Manager - Installed Sales
Lowe's Companies Inc
02.2017 - 02.2019
- Motivated production office associates to consistently deliver effective communications to installers and customers.
- Managed job folders and freight flow to meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored project phases to reduce customer complaints.
- Foster relationships with third Party Installers to eliminate errors.
- Introduced new methods, practices, and systems to reduce unnecessary expenses.
Supervisor - Front End Operations
Basha's
02.1995 - 09.2006
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with store policies, objectives, and communication goals.
- Maintained clean and well-organized assigned areas.
- Mentored newly hired employees on store processes and equipment operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Hands on approach on all job duties and provided extra support on other areas, to include cash handling, rentals and remitting funds through Western Union.
Education
High School Diploma -
Westwood High School
Mesa, AZ05.1997
Skills
- Self Motivated
- Loyal
- Data Entry
- Meeting Coordination
- Administrative Support
- File Management
- Office Administration
- Data Confidentiality
- Fast Learner
Timeline
Scheduling and Staffing Assistant
Lowe's Companies Inc
02.2019 - Current
Department Manager - Installed Sales
Lowe's Companies Inc
02.2017 - 02.2019
Supervisor - Front End Operations
Basha's
02.1995 - 09.2006
High School Diploma -
Westwood High School