MONICA LOPEZ
McKinney
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
18
18
years of professional experience
Work History
Account Executive
Millennium Systems International
11.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Assistant Manager
Medspa
08.2023 - 08.2024
- Organized training for new team members and routine retraining for established employees
- Supervised and guided employees to reach company objectives
- Prepared schedules and assignments to meet short- and long-term business demands
- Enforced safety procedures and monitored compliance
- Monitored employee work to assess performance and identify knowledge gaps
- Delivered excellence in guest service and quality control of operations to attain company mission
- Monitored inventory levels, placing orders
- Achieved a 25% increase in customer satisfaction by implementing targeted feedback initiatives
General Manager
BFT Murphy
03.2023 - 07.2023
- Optimized strategies to reach target consumers and meet demand
- Coordinated sales meetings to discuss targets, marketing campaigns and strategy improvements
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Streamlined internal workflows within sales department for increased efficiency and productivity
- Led team of fitness professionals, providing coaching and training as needed
- Built successful team with effective recruitment and training strategies
General Manager
Spenga
01.2022 - 02.2023
- Manage studio success, sales, retention, and performance
- Recruit, interview, and train new hires, including instructors
- Schedule front desk staff and instructors
- Report weekly and monthly stats
- Expand social media reach through influencer partnerships
- Identify operational improvements and manage supply chain
- Managed operations for two locations, overseeing staff of 16
- Increased customer retention rates by 20% through improved service delivery processes
Lead Donation Specialist
Alcon Labs
07.2007 - 06.2016
- Approved applications for medication to low-income patients, clinics, and hospitals
- Facilitated medical supplies for mission trips and trainings
- Collaborated with IT to develop new systems
- Trained department on system updates and procedures
- Advised patients on services and community resources
- High volume call center
- Data entry
Grant Specialist
Alcon Labs
01.2012 - 07.2012
- Coordinated grant application processes and ensured timely submission of proposals
- Provided technical assistance to staff members regarding grant management procedures and best practices
- Assisted with organization of employee volunteer opportunities
- Managed relationships with current and potential non-profit orgs, including regular communication and updates
- Communicated program missions and accomplishments with community talks and successful marketing initiatives
- Recognized outstanding volunteer contributions through various forms of appreciation, such as awards or recognition events
Education
Bachelor of Arts - Business Administration
University of North Texas
Denton, TX05-2008
Skills
- Sales Training Programs
- Leadership
- Organization
- Building Relationships
- Account management
- Pipeline management
- Relationship building and management
Websites
Timeline
Account Executive
Millennium Systems International
11.2024 - Current
Assistant Manager
Medspa
08.2023 - 08.2024
General Manager
BFT Murphy
03.2023 - 07.2023
General Manager
Spenga
01.2022 - 02.2023
Grant Specialist
Alcon Labs
01.2012 - 07.2012
Lead Donation Specialist
Alcon Labs
07.2007 - 06.2016
Bachelor of Arts - Business Administration
University of North Texas
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