Monica Lopez Gonzalez
Windsor,Ca
Summary
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Santa Rosa Veterans Affairs
07.2023 - Current
- In my current position I am assigned to Care Team that consists of a Doctor Nurse, LVN and a pact AMSA (myself). We are a primary care in my team. We huddle every morning and go over the daily schedule and make sure we have everything needed for a successful day. I as the AMSA prepare schedules in advance to make sure Veterans have completed any outstanding orders. I, as the AMSA am the first point of contact. I take all calls and triage and determine which ones needs Doctor review or if it is something the nurse can take care of. We have a very unique medical health record that helps us message anyone in the whole clinic and let them know what is going on with a patient because we do have other Medical offices within the VA for example Behavioral Health podiatry, and many more.
Patient Access Specialist/Authorizations
Sonoma Valley Hospital
03.2022 - 07.2023
- Schedule Imaging appointments. Submit authorizations for Partnership. Request lab orders for necessary imaging procedures. Make sure to provide patients with instructions for their appointment. Communicate with provider’s offices and if in some cases anything was missing, we would contact the office to move forward with scheduling appointments. Communicate with radiologists if it is a repeat procedure and the reason for repeat exams and any medical issues why a patient cannot have a certain exam.
Patient Access Specialist/Authorizations
St Joseph Home Care Network
08.2020 - 11.2021
- Responsible for verifying insurance eligibility and home health benefits, making sure I verify if patients have a Co-pay, Deductible and Out of pocket maximums and the accumulations. Also, the most important thing is if we are in a network with a member's plan. If authorization is verified, I request either via phone or website. Also, I have templates that I have to fill out to send out to my teammates to let them know the outcome of the insurance verification. Occasionally do intake for Spanish speaking patients. Talk to work comp adjusters and send and receive LOA for services.
Surgery Scheduler and Workers Compensation Coordinator
Santa Rosa Orthopedics
09.2019 - 06.2020
- Responsible for scheduling pre and postoperative appointments, as well as the surgeries. Requesting authorizations for private insurances making sure that the providers are in network with the facility that the provider would like the patient to have the elected procedure. For the Workers Comp I would send a Referral for Authorization (RFA) and wait either for an approval or denial and work from there. If I received approval I would move forward with scheduling of the proposed surgery for the approved facility, because not all facilities are within the providers network. I also would need to request authorization for post op Durable Medical equipment and post op pain medication. I also need to coordinate the post op physical therapy with the in-network facility, for both private and workers comp.
Family Care Allergy and Asthma
09.2018 - 09.2019
- Check in patients for appointments and walk in immunotherapy shots. Take co-pays. Request Medical Records. Translate for providers for Spanish speaking patients. Monitor that patients stay for 30 minutes after shots and make sure they are not having allergic reaction. Call 911 for any allergic reaction that cannot be controlled in office. Open and close medical practice. Request authorization from insurance companies for medical treatments. Pull medication vials for nurses when office was more busy than usual. Call patients to confirm and verify demographics.
Education
Medical Assisting
Cal Reginal Adult School
12.2024
GED -
Windsor High School
Windsor, CA09-2007
Anatomy and Introduction to Medical office practice
Santa Rosa Junior College
01.2012
Skills
- Bilingual (English and Spanish)
- Active learner
- Professional phone demeanor
- Proficient utilization with office equipment Outlook, HMS, Practice Fusion, Escribe
- Skills in taking vitals, give injections, remove sutures/staples
- CPR Certified
- Clean and sterilize instruments and dispose of Contaminated supplies
- Multi-line telephone experience
- Experience in EPIC, ECW, Netsmart
- Computer literate Useful internet navigation
- Microsoft Word and many more
- Phlebotomy, Interview patients to pertinent medical information
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Patient communication
- Conflict resolution techniques
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Continuous learning mindset
- Patient scheduling
- Recordkeeping skills
- Medical terminology
- Patient care coordination
- Data entry proficiency
- Medical office procedures
- Patient records maintenance
- Exam room preparation
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Advanced Medical Support Assistant
Santa Rosa Veterans Affairs
07.2023 - Current
Patient Access Specialist/Authorizations
Sonoma Valley Hospital
03.2022 - 07.2023
Patient Access Specialist/Authorizations
St Joseph Home Care Network
08.2020 - 11.2021
Surgery Scheduler and Workers Compensation Coordinator
Santa Rosa Orthopedics
09.2019 - 06.2020
Family Care Allergy and Asthma
09.2018 - 09.2019
Anatomy and Introduction to Medical office practice
Santa Rosa Junior College
Medical Assisting
Cal Reginal Adult School
GED -
Windsor High School
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