Overview
Work History
Education
Skills
Timeline
Generic

Monica Lott

Fort Myers,FL

Overview

11
11
years of professional experience

Work History

Maintenance Technician

Wawa Convenience Store
10.2021 - 08.2022
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Developed and implemented strategies to improve maintenance processes.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

Cashier/Crew Trainer

Bell American Group LLC
09.2011 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

GED -

N Ft Myers High
N Ft Myers
03.1985

Skills

  • Problem-Solving Ability
  • Troubleshooting Strengths
  • Daily Cleaning and Sanitation
  • Safety Awareness
  • Complex Problem-Solving
  • Critical Thinking
  • Hazardous Chemicals
  • Fire Safety Regulations
  • Reading Comprehension
  • Problem Detection and Resolution
  • Documentation
  • Judgment and Decision-Making
  • Facility Upkeep
  • Organizational Abilities
  • Time Management
  • SAP

Timeline

Maintenance Technician

Wawa Convenience Store
10.2021 - 08.2022

Cashier/Crew Trainer

Bell American Group LLC
09.2011 - 08.2018

GED -

N Ft Myers High
Monica Lott