Monica Lott
Fort Myers,FL
Overview
11
11
years of professional experience
Work History
Maintenance Technician
Wawa Convenience Store
10.2021 - 08.2022
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Developed and implemented strategies to improve maintenance processes.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Safely and effectively handled wide range of cleaning products and solutions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Cashier/Crew Trainer
Bell American Group LLC
09.2011 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
GED -
N Ft Myers High
N Ft Myers03.1985
Skills
- Problem-Solving Ability
- Troubleshooting Strengths
- Daily Cleaning and Sanitation
- Safety Awareness
- Complex Problem-Solving
- Critical Thinking
- Hazardous Chemicals
- Fire Safety Regulations
- Reading Comprehension
- Problem Detection and Resolution
- Documentation
- Judgment and Decision-Making
- Facility Upkeep
- Organizational Abilities
- Time Management
- SAP
Timeline
Maintenance Technician
Wawa Convenience Store
10.2021 - 08.2022
Cashier/Crew Trainer
Bell American Group LLC
09.2011 - 08.2018
GED -
N Ft Myers High