Monica Love
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Floor Supervisor
Burlington
Brooklyn, USA
10.2021 - Current
- Process, ticket, store, move, and display merchandise.
- Participate in stockroom maintenance and organization.
- Perform tasks assigned by the store manager.
- Assist with floor moves, merchandising, and display maintenance.
- Process customers' transactions.
- Train new employees.
- Process M.O.S. and debit any merchandise that can no longer be sold.
- Open or close the store, and make sure sales are counted and corrected by the end of the day.
- Counted and balanced registers.
- Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
- Contributed ideas during team meetings for improving overall customer experience on the sales floor.
- Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
Service Desk Associate
Kmart
New York, USA
07.2017 - 11.2019
- Process customers' transactions with payments of checks, cash, debit, and credit card.
- Sign customers up for the Sears MasterCard or Rewards Card.
- Send money by Western Union.
- Process money orders.
- Answer the company's phone and provide customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier/Customer Service
Century 21 Department Stores
Brooklyn, USA
01.2017 - 03.2017
- Completing customers transactions
- Assist customers on the floor
- Signing up customers for a store credit card
- Clean up cashier complex at closing
Education
High school equivalency diploma/ ged -
Boys And Girls High School
Brooklyn, NY11.2016
Skills
- Cash handling
- Customer support
- Sales
- Merchandising
- Communication skills
- Customer service
- Employee training
- Stockroom organization
- Keyholder
- Multi-tasking
Timeline
Sales Floor Supervisor
Burlington
10.2021 - Current
Service Desk Associate
Kmart
07.2017 - 11.2019
Cashier/Customer Service
Century 21 Department Stores
01.2017 - 03.2017
High school equivalency diploma/ ged -
Boys And Girls High School
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