Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Lucero

Gilroy,CA

Summary

Hello, I’m a hard-working driven professional who takes pride in my work ethic. I Excell in customer service & always aiming to make genuine connections with both customers & coworkers alike. I have mastered the skills to handle high stress situations, workflow prioritization, and productivity management. Aiming to leverage these skills to successfully fill your position & contribute to the success of your company. My ultimate goal is to learn, grow, advance & become an invaluable member of the team. Thank you for your time reviewing my resume, looking forward to hearing from you!

Overview

19
19
years of professional experience

Work History

Administrative Specialist II

Young Interventions Inc.
Gilroy , CA
08.2021 - Current
  • Delivers top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintains all new Early Start referrals for Santa Clara County, San Benito County, Monterey County and Santa Cruz County.
  • Processes all new referrals for Early Intervention, Speech Therapy, Occupational Therapy and Physical Therapy.
  • Inputs all new referral data into Spreadsheet to ensure that all documentation is received and authorization is approved for processing.
  • Responsible for Initiating all Welcome Session request to our Early Intervention Mentors and ensuring all specialist assignments are sent.
  • Inputs all information for over 200 clients into our Young Intervention database. Updates physical records and digital files to maintain current, accurate and compliant documentation for each child.
  • Compiles Monthly YI database caseload snapshot and profile for each Specialist. Compiles Monthly YI database caseload profile per county for each supervisor.
  • Processes all Physical Point of Sales received from the San Andreas Regional Center. Ensures monthly authorization, and annual assessment authorization are reflecting. Works directly with the service coordinator assigned to resolve any authorization issues. Updates Specialist with any frequency changes to ensure no overage for month end billing.
  • Compiles three different monthly tracking spreadsheets for assessments due and received. The Final Month, Working Month and Preliminary Month. Compiles monthly spreadsheets for all current children terming, exit reports due for current month, following month, and past due.
  • Collect all session activity reports for the Northern California office. Ensure all activity reports reflect Specialist Billable time. Prepare all payroll processing paperwork for the Northern California office, Inland office and San Diego office.
  • Processes all Notice of Update or Change that come through for clients. They contain a variety of scenarios such a change of frequency, hold request, update of address, new Specialist requested, etc. Works with Service Coordinator assigned from regional center to resolve or update on issues.
  • Manages all Northern California's clients and employees on our virtual platform Ready Set Connect.
  • Constructs all folders for new clients with all necessary documentation. Handles all office responsibilities such as processing all paperwork, filing, answering phones, office supply orders, etc.

General Manager

Ninja Sushi
Gilroy , CA
02.2017 - 03.2022
  • Overseen all recruitment and hiring for front of house staff. Managed front of house scheduling, training and reviews providing ongoing feedback to team members on performance and development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures .
  • Drove year-over-year business growth generating high revenue by implementing and mentoring staff on creating a genuine rapport with customers to ensure their consistent return.
  • Resolved employee conflicts and promoted positive culture within the restaurant. Addressed guest complaints in a professional and efficient manner. validating their frustration while resolving the issue for the company with out loss of revenue.
  • Compiled and maintained all Liquor Inventory. Established and maintained positive relationships with vendors and 3rd -party partners. Handled all accounts payable to vendors. Verified nightly sales reporting, cash handling and payroll accounting reports.
  • Excelled in staying composed, multi -tasking, and prioritizing in a stressful high paced environment.

Lead Bartender

Applebees
Gilroy, CA
01.2008 - 02.2017
  • Demonstrated excellent customer service and interpersonal skills, both written and verbal.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Promptly resolved any discrepancies in daily total reports.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies and creating a genuine rapport with customers.

Accounts Receivable Specialist

Consolidated Electrical Distributors
Gilroy, CA
09.2003 - 01.2008
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Processed, coded and entered invoices for vendor payment. Compiled and maintained account receivable records, spreadsheets and reports.
  • Identified, researched and solved any payment transaction discrepancies and resolved customer billing issues. Developed and maintained a friendly professional rapport with customers, vendors, service providers and staff.
  • Exceeded productivity and met accuracy standards and deadlines as established by management. Displayed strong initiative and organizational ability.
  • Counted and balanced daily cash to prepare for weekly deposits. Handled administrative tasks and protects operations of business by keeping information confidential.

Education

High School Diploma -

James Lick High School
San Jose, CA

Skills

  • Communication
  • Multitasking & Time Management
  • Adaptability
  • Fast Learner
  • Strong Organizational Sills
  • Critical Thinker
  • Customer Service
  • Team Player
  • Mentoring
  • Dedicated

Timeline

Administrative Specialist II

Young Interventions Inc.
08.2021 - Current

General Manager

Ninja Sushi
02.2017 - 03.2022

Lead Bartender

Applebees
01.2008 - 02.2017

Accounts Receivable Specialist

Consolidated Electrical Distributors
09.2003 - 01.2008

High School Diploma -

James Lick High School

Similar Profiles

CREATE PROFILE
Monica Lucero