Summary
Overview
Work History
Education
Skills
Timeline
Generic

MONICA LUNA

Donna,TX

Summary

Experienced Office Manager with exceptional resourcefulness and problem-solving skills. To keep business operations running smoothly and efficiently, handle clerical tasks such as routing correspondence and coordinating travel arrangements on your own. Skilled in the use of Microsoft to produce outstanding communications, presentations, and spreadsheets to meet a variety of administrative needs. Team player who is methodical and detail-oriented and has expertise in any office clerical work. Thorough and dependable Office Worker with excellent administrative skills and a strong background. Professional who is friendly and energetic and has exceptional communication and prioritization skills. Excellent financial, personnel, and clerical management skills. Motivated Office Manager with experience in training, developing, and leading multidisciplinary and cross-functional teams.

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Outgoing Receptionist with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

7
7
years of professional experience

Work History

Coordinator

Heroes Dental
08.2022 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Office Manager

Smile Magic of McAllen
04.2018 - 05.2019
  • Kept track of and evaluated employee performance in order to complete in a timely manner all employee reviews, make advancement recommendations, and address productivity issues
  • Used Excel and Doc Hub to create high-quality documents, spreadsheets, and presentations for internal and external needs
  • Met quotas for productivity and accuracy of work that were difficult to meet
  • Communicated with patients and answered their questions, requests for appointments, and billing concerns
  • Ensured that patients were properly scheduled, and that resources and calendars were allocated in a timely and effective manner
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Create and implement goals, policies, and procedures for my department or organization
  • Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments
  • Created and managed electronic patient records, which included data entry as well as administrative functions such as insurance, billing, and accounts receivable
  • Plan and organize marketing events
  • Trained 15 new employees on company procedures while also managing 15 employees plus sometimes up to 3 doctors to ensure maximum output
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports
  • Was able to resolve issues quickly and effectively, resulting in customer satisfaction
  • Was in charge of creating reports and presentations
  • Incoming calls were received, screened, and routed by me
  • Recruited and hired qualified candidates for vacant and new positions
  • Training, performance evaluations, and disciplinary action for employees
  • All office supplies, including ink cartridges, toner, and paper, were ordered
  • I've worked with patients ages ranging from 6 months to adults for over 6 years
  • I'd be an excellent candidate to use my people skills to work with children from Elementary to High School

Registered Dental Assistant

Smile Magic of McAllen
02.2018 - 04.2018
  • Cleaned and sterilized instruments in between patients to avoid infection risks
  • Used numbing gel to apply desensitizing agents and prepare patients for anesthetic injections
  • Assisted the dentist with procedures such as fillings, stainless steel crowns
  • Scheduled new and existing customers' appointments, taking into account provider availability and scheduling loads
  • Sanitized trays, instruments, and surfaces for a clean dental office setting and patient safety
  • Created bitewing, panoramic, and periapical radiological images to help the dentist identify cavities, decay, and problem areas that needed to be addressed
  • Explained treatment procedures and gave patients instructions on how to care for themselves at home
  • Used Open Dental to schedule appointments for patients
  • Assisted the dentist in the management of medical or dental emergencies by bringing all necessary equipment and making sure the room was ready to go

Education

Certificate RDA - Registered Dental Assistant

Kaplan College
McAllen, TX
01.2013

High School Diploma -

O.S.M. Charter
Edinburg, TX
01.2005

Skills

  • Office management professional
  • Front office procedures expertise
  • Patient schedule management
  • Patient education
  • Perio charting
  • Child tooth charting
  • Coronal polishing ability
  • Appointment scheduling proficiency
  • Team building
  • Treatment room cleanup
  • Fluoride application
  • Weekly Payroll
  • First Aid/CPR
  • Computer literate
  • MS Office
  • Full Mouth Radiographs
  • Nitrous oxide sedation training
  • Computer charting
  • Exam room setups
  • Insurance verification competency
  • Payment processing
  • Chairside assisting
  • Vital signs aptitude
  • CPR
  • OSHA certification

Timeline

Coordinator

Heroes Dental
08.2022 - Current

Office Manager

Smile Magic of McAllen
04.2018 - 05.2019

Registered Dental Assistant

Smile Magic of McAllen
02.2018 - 04.2018

High School Diploma -

O.S.M. Charter

Certificate RDA - Registered Dental Assistant

Kaplan College
MONICA LUNA