Summary
Overview
Work History
Education
Skills
Computer Systems
References
Timeline
Generic

Monica Lyons

Spring Hill,TN

Summary

I am a motivated, results driven individual with 17+ years of management experience. I am seeking a company with solid core values that will not only embrace and maximize my current skills but also challenge me and provide me the opportunity to grow.

Overview

16
16
years of professional experience

Work History

Senior Regional Community Director

Vita Residential
Franklin , TN
12.2023 - Current
  • Leading and mentoring Community Directors, ensuring that all members are working together to achieve goals.
  • Identifying opportunities to grow the communities through targeted outreach and marketing initiatives.
  • Managing relationships with external partners who contribute resources or services to the community.
  • Prepared detailed budgets and financial reports for properties to report to investors.
  • Conducted regular meetings Community Directors to discuss sales performance and provide guidance on improvement tactics.
  • Developed and implemented clear policies and procedures across multi-state area.
  • HUD financed portfolio comprised over 1200 units, in four different states.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Active Adult Community Director

Greystar Property Management
Franklin, TN
11.2022 - 11.2023
  • Leading and managing the community team, ensuring that all members are working together to achieve leasing and event goals.
  • Developing and implementing strategies for increasing engagement within the community.
  • Managing relationships with external partners who contribute resources or services to the community.
  • Managing of financials, budgets, invoices as well as reporting to RPM.
  • Hiring and managing of outside vendors to teach classes.
  • The process of planning, hosting a variety of events for residents within community.
  • Coordinating of different community groups.
  • Partnered with the apartment community Veterans' group. Connected the group with The Gary Sinese Foundation to hold a sponsored lunch for the Veteran's and other residents.

Luxury Lease Up Community Director

Elmington Property Management
Franklin, TN
01.2022 - 10.2022
Elmington 4 Ps when evaluating and operating my community.

Branch Manager

Baytree Landscape Contractors
Nashville, TN
01.2018 - 05.2021
  • Managed all aspects of hiring, from recruiting, from interviewing to processing background checks, and drug screens and all other HR functions.
  • Processed and audited payroll, performance reviews, pay increases, performance counseling, and terminations.
  • Supervised all team members within the property management division, up to 20 people at a time including management of H2B Visa team members.
  • Managed team members coaching, training and continued development.
  • Creation and implementation of standard operation procedures, as well as bonus / incentive structures, recruiting programs.
  • Planning of annual branch season end event with support from vendor sponsorships, and annual team building events.
  • Implemented policies and procedures for branch.
  • Management of PO system and AP, weekly review and approval of AP, as well as reviewing spending for variances against current budget.
  • Reviewed monthly financials and compilation of executive reports for principal partners.
  • Performed evaluations and quotes for prospective new accounts.
  • Business development of new maintenance accounts, and enhancements.
  • Project management of enhancements as well as maintenance account.
  • Reviewed bids from subcontractors, as well as setting up vendor contracts.
  • Bid collection, contract creation, and execution of enhancement projects.
  • Created collateral materials and marketing for new clients as well as retention of current customers.
  • Grew the branch from $336K per year to $984K per year branch.

Regional Director

Vita Residential
Franklin, TN
06.2016 - 12.2018
  • New Construction, Existing Asset, as well as Asset Acquisition experience.
  • Performed all aspects of hiring, from interviewing to processing background checks, and drug screens as well as training of new team members.
  • Processed and audited payroll, performance reviews, pay increases, and terminations.
  • Supervision of all team members within property management division.
  • Creation and implementation of standard operation procedures, as well as bonus / incentive structures.
  • Planned annual Christmas dinner for company, and annual team building events.
  • Reviewed and revised handbook on a quarterly basis or as new policies / procedures were needed to be put in place.
  • Created and reviewed annual budgets as well as initial proformas.
  • Management of AP processes with third party vendor.
  • Monthly reviews of financials and compilation of executive reports for investors.
  • Performed due diligence for potential new assets, HUD financed and conventional.
  • Reviewed bids from vendors, as well as setting up corporate contracts and discounts for the sites and rebates.
  • Bid collection, contract creation, and execution of renovation projects.

Regional Property and Renovations Manager / Mentor

Brookside Properties
Nashville, TN
03.2013 - 06.2016
  • Region consistently was the top performing portfolio in the company for for three years. Closing out AME with
  • My portfolio consisted of up to 14 assets that include over 1300 apartments in 3 states for 9 different ownership groups.
  • Coaching and development of team members including all facets of the hiring process.
  • Assisted site team in developing and implementing marketing plans and creative marketing practices.
  • Creation and implementation of budgets, as well as evaluating monthly financial statements.
  • Increased net operating income through careful budgeting and aggressive rent growth with close expense control.
  • Responsible for ensuring assets are compliant with Federal and Local Fair Housing standards.
  • Negotiated sub-contractor bids for routine work and special capital projects as needed.
  • Management of apartment renovation schedules to the bidding and implementation of contracts on large scale renovation projects.
  • Creation and implementation of policies, procedures and materials for our property management division.
  • Assisted with the creation of the manager mentorship program.
  • Performed due diligence walks for both conventional and affordable communities.
  • Created the renovation budget from due diligence, to working with owners to build the scopes of the renovation, obtaining competitive bids and negotiating prices to finalizing the budget and putting projects to contract.
  • Worked with Project Managers and multiple trades to complete jobs on time, trouble shoot possible issues and complete the projects across multiple states.
  • Management of interior and exterior renovations projects from contract creation to executing and tracking renovations progress.
  • Reviewed and approved of renovations department staff expense reports.

Community Manager

Brookside Properties
Nashville, TN
06.2008 - 03.2013
  • Directed and coordinated daily activities of maintenance, housekeeping and office team members.
  • Consistently maintained an occupancy average of 98% and less than 1% in delinquency.
  • Monitored leasing team to ensure leasing processes were followed to achieve a high closing ratio.
  • Completed from beginning to end the hiring process of team members for multiple properties. Including training of new team members.
  • Collected data on a weekly performance and summarize report for meetings with asset managers and owners.
  • Negotiated sub-contractor bids for routine work and special projects as needed as well as overseen project management, scheduling, and purchasing for renovation projects.
  • Coding and entering invoices into accounting system.
  • Management of marketing sources.
  • Assisted in developing, implementing and operating within annual budget for the property.
  • Mentored / trained new managers and ongoing development in multiple states.
  • 2010-2013 helped oversee / manage 3 additional communities totaling 559 apartments, including A, B, and C assets.

Education

Some College (No Degree) - Business Management

Williamson College
Franklin, TN

Skills

  • Ability to maintain productive work environment while developing team
  • Proficient in Microsoft Office
  • Successful in working in both team and independent environments
  • Development of SOPs for different companies
  • Excels in time management, customer service, people and organizational skills
  • Creating, editing and implementation of budgets and owner / investor reports
  • Project management experience in different industries
  • Event Planning

Computer Systems

  • Appfolio
  • Realpage Onesite
  • Yardi
  • Resman
  • Entrata

References

References available upon request.

Timeline

Senior Regional Community Director

Vita Residential
12.2023 - Current

Active Adult Community Director

Greystar Property Management
11.2022 - 11.2023

Luxury Lease Up Community Director

Elmington Property Management
01.2022 - 10.2022

Branch Manager

Baytree Landscape Contractors
01.2018 - 05.2021

Regional Director

Vita Residential
06.2016 - 12.2018

Regional Property and Renovations Manager / Mentor

Brookside Properties
03.2013 - 06.2016

Community Manager

Brookside Properties
06.2008 - 03.2013

Some College (No Degree) - Business Management

Williamson College

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