Monica Macon
Little Rock,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Medical Assistant
UAMS Neighborhood Clinic
11.2021 - 02.2022
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Service Excellence Technician
CHI St. Vincent Infirmary
04.2021 - 11.2021
- Maintained quality assurance and customer satisfaction objectives.
- Transported patients to lab/ radiology.
- Set up patients with heart monitor.
- Provided direct patient by giving baths, feedings and assisting with discharge.
- Daily data entry into patients EMR
Medical Secretary
Baptist Medical Center
09.2017 - 10.2018
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Assistant
UAMS Cancer Institute
04.2011 - 09.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Certificate of Completion - Medical Coding
Williams Professional Coding College
Little Rock, AR03.2023
Certificate of Completion - Medical Assisting
Heritage College - Denver
Denver, CO10.2011
High School Diploma -
Little Rock Central High School
Little Rock, AR06.2005
Skills
- Knowledge Anatomy
- Customer Service
- Clinical Applications
- Charting Expertise
- EMR Systems,Microsoft word/Office
- Medical Terminology
Timeline
Medical Assistant
UAMS Neighborhood Clinic
11.2021 - 02.2022
Service Excellence Technician
CHI St. Vincent Infirmary
04.2021 - 11.2021
Medical Secretary
Baptist Medical Center
09.2017 - 10.2018
Medical Assistant
UAMS Cancer Institute
04.2011 - 09.2017
Certificate of Completion - Medical Coding
Williams Professional Coding College
Certificate of Completion - Medical Assisting
Heritage College - Denver
High School Diploma -
Little Rock Central High School