Overview
Work History
Education
Skills
Continuingeducation
Timeline
Generic
Monica Madrid

Monica Madrid

Colorado Springs,United States

Overview

21
21
years of professional experience

Work History

Patient Service Representative/ Medical Assistant

Centura Health
12.2021 - Current
  • Assisted patients in filling out check-in and payment paperwork
  • Took copayments and compiled daily financial records
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Compiled and reviewed medical charts
  • Followed document protocols to safeguard confidentiality of patient records
  • Facilitated communication between patients and various departments and staff
  • Organized patient records and database to facilitate information storage and retrieval
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Worked with patients to ascertain issues and make referrals to appropriate specialists
  • Used Epic to schedule appointments.
  • Perioperative position
  • Scheduled Surgeries for three Vascular Prividers
  • Obtained Insurance Authorizations for Surgeries, in office procedures and in office Ultrasounds

Instructor in Medical Assisting

Career Centers Of El Paso/ Kaplan University
06.2009 - 03.2010
  • Implemented new educational techniques to boost student comprehension while reducing learning time
  • Provided immediate and constructive feedback to students individually and as group
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies
  • Evaluated students' competencies through written assignments and examinations
  • Conducted clinical simulations and provided feedback for each individual student
  • Distributed course syllabus and communicated course standards and learning objectives to students
  • Supervised students when administering medications to maintain patient safety
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction
  • Analyzed clinical settings' success in helping students achieve course and program outcomes
  • Increased learning initiatives by educating students using [Type] methods and laboratory studies
  • Developed team communications and information for meetings.

Medical Assistant

DM Dickenson Temp Agency
10.2008 - 05.2009
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Obtained client medical history, medication information, symptoms and allergies
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Collected and documented patient medical information such as blood pressure and weight
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Called and faxed pharmacies to submit prescriptions and refills
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Prepared initial patient charts for admission
  • Obtained all prescribed laboratory testing
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Medical Assistant

Urological Associates
02.2004 - 02.2008
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Obtained client medical history, medication information, symptoms and allergies
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Collected and documented patient medical information such as blood pressure and weight
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Taught patients about medications, procedures and care plan instructions
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Called and faxed pharmacies to submit prescriptions and refills
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Obtained all prescribed laboratory testing
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
  • Ambulated, turned and positioned patients.

Medical Assistant

Colorado Springs Internal Medicine
09.2004 - 11.2005
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Obtained client medical history, medication information, symptoms and allergies
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Collected and documented patient medical information such as blood pressure and weight
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Taught patients about medications, procedures and care plan instructions
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Called and faxed pharmacies to submit prescriptions and refills
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

Associate of Science: Nursing -

Pikes Peak Community College
11.2015

Associate of Science: Nursing -

Hopkinsville Community College
06.2011

Medical Assisting -

Watterson College
11.1991

Skills

  • Insurance Verification
  • Recordkeeping expertise
  • Data Entry
  • Workflow Optimization
  • Schedule Coordination
  • Patient Scheduling
  • Effective Multitasking
  • Staff Coordination
  • Problem-Solving
  • Telephone Etiquette
  • Timesheet Management
  • Attention to Detail
  • Computer Skills
  • Call Schedule Distribution
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Medical Terminology
  • Microsoft Office Suite
  • Materials Management
  • Production Schedules

Continuingeducation

  • Associate of Science: Nursing, Pikes Peak Community College, Colorado Springs, CO, 08/01/14, 11/01/15
  • [Subject]

Timeline

Patient Service Representative/ Medical Assistant

Centura Health
12.2021 - Current

Instructor in Medical Assisting

Career Centers Of El Paso/ Kaplan University
06.2009 - 03.2010

Medical Assistant

DM Dickenson Temp Agency
10.2008 - 05.2009

Medical Assistant

Colorado Springs Internal Medicine
09.2004 - 11.2005

Medical Assistant

Urological Associates
02.2004 - 02.2008

Associate of Science: Nursing -

Pikes Peak Community College

Associate of Science: Nursing -

Hopkinsville Community College

Medical Assisting -

Watterson College

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