Monica Madrid
Colorado Springs,United States
Overview
21
21
years of professional experience
Work History
Patient Service Representative/ Medical Assistant
Centura Health
12.2021 - Current
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Reviewed and corrected claim errors to facilitate smooth processing
- Compiled and reviewed medical charts
- Followed document protocols to safeguard confidentiality of patient records
- Facilitated communication between patients and various departments and staff
- Organized patient records and database to facilitate information storage and retrieval
- Helped address client complaints through timely corrective actions and appropriate referrals
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Used Epic to schedule appointments.
- Perioperative position
- Scheduled Surgeries for three Vascular Prividers
- Obtained Insurance Authorizations for Surgeries, in office procedures and in office Ultrasounds
Instructor in Medical Assisting
Career Centers Of El Paso/ Kaplan University
06.2009 - 03.2010
- Implemented new educational techniques to boost student comprehension while reducing learning time
- Provided immediate and constructive feedback to students individually and as group
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies
- Evaluated students' competencies through written assignments and examinations
- Conducted clinical simulations and provided feedback for each individual student
- Distributed course syllabus and communicated course standards and learning objectives to students
- Supervised students when administering medications to maintain patient safety
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction
- Analyzed clinical settings' success in helping students achieve course and program outcomes
- Increased learning initiatives by educating students using [Type] methods and laboratory studies
- Developed team communications and information for meetings.
Medical Assistant
DM Dickenson Temp Agency
10.2008 - 05.2009
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained client medical history, medication information, symptoms and allergies
- Sanitized, restocked and organized exam rooms and medical equipment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Collected and documented patient medical information such as blood pressure and weight
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Called and faxed pharmacies to submit prescriptions and refills
- Completed clinical procedures and gathered patient data for interpretation by physician
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Prepared initial patient charts for admission
- Obtained all prescribed laboratory testing
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Medical Assistant
Urological Associates
02.2004 - 02.2008
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained client medical history, medication information, symptoms and allergies
- Sanitized, restocked and organized exam rooms and medical equipment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Collected and documented patient medical information such as blood pressure and weight
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Taught patients about medications, procedures and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Completed clinical procedures and gathered patient data for interpretation by physician
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Obtained all prescribed laboratory testing
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Ambulated, turned and positioned patients.
Medical Assistant
Colorado Springs Internal Medicine
09.2004 - 11.2005
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained client medical history, medication information, symptoms and allergies
- Sanitized, restocked and organized exam rooms and medical equipment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Collected and documented patient medical information such as blood pressure and weight
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Taught patients about medications, procedures and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Associate of Science: Nursing -
Pikes Peak Community College
11.2015
Associate of Science: Nursing -
Hopkinsville Community College
06.2011
Medical Assisting -
Watterson College
11.1991
Skills
- Insurance Verification
- Recordkeeping expertise
- Data Entry
- Workflow Optimization
- Schedule Coordination
- Patient Scheduling
- Effective Multitasking
- Staff Coordination
- Problem-Solving
- Telephone Etiquette
- Timesheet Management
- Attention to Detail
- Computer Skills
- Call Schedule Distribution
- Teamwork and Collaboration
- Strong Work Ethic
- Medical Terminology
- Microsoft Office Suite
- Materials Management
- Production Schedules
Continuingeducation
- Associate of Science: Nursing, Pikes Peak Community College, Colorado Springs, CO, 08/01/14, 11/01/15
- [Subject]
Timeline
Patient Service Representative/ Medical Assistant
Centura Health
12.2021 - Current
Instructor in Medical Assisting
Career Centers Of El Paso/ Kaplan University
06.2009 - 03.2010
Medical Assistant
DM Dickenson Temp Agency
10.2008 - 05.2009
Medical Assistant
Colorado Springs Internal Medicine
09.2004 - 11.2005
Medical Assistant
Urological Associates
02.2004 - 02.2008
Associate of Science: Nursing -
Pikes Peak Community College
Associate of Science: Nursing -
Hopkinsville Community College
Medical Assisting -
Watterson College