Monica Madrigal
Indio,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Maclin Markets Inc.
06.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Medical Biller, Accounts Receivable
Physician's Billing Service Inc.
10.2002 - 02.2024
- Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
- Developed comprehensive reports for management detailing trends in revenue generation, collection efforts, and outstanding balances.
- Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Maintained confidentiality of patient information by adhering to strict HIPAA regulations throughout the billing process.
Education
High School Diploma -
Indio High School
Indio, CA06.1995
Certificate of Completion - Banking & Financing
Regional Occupational Program
Indio, CA 06.1995
Skills
- Team motivation
- Money Handling
- Customer Service
- Computer Skills
- Problem-Solving
- Multitasking Abilities
- Handling of incoming and outgoing phone calls
Timeline
Assistant Manager
Maclin Markets Inc.
06.2017 - Current
Medical Biller, Accounts Receivable
Physician's Billing Service Inc.
10.2002 - 02.2024
High School Diploma -
Indio High School
Certificate of Completion - Banking & Financing
Regional Occupational Program
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