Monica Maestas
Clovis
Summary
Dynamic and empathetic professional with a proven track record at Fred Loya Insurance Company, excelling in customer service and conflict resolution. Skilled in Microsoft Excel and active listening, I have successfully enhanced customer loyalty and satisfaction while leading teams and facilitating workshops to empower peers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Peer Mentor
Clovis Community College
07.2024 - 12.2024
- Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
- Facilitated group workshops on topics such as stress management, test-taking strategies, and goal setting, empowering students to succeed academically and personally.
- Supported new student orientation efforts by creating informative presentations on campus resources and services available to incoming freshmen.
- Shared information about student life, academic offerings and healthy decision making with peer mentees.
Customer Service Representative
Fred Loya Insurance Company
11.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
Wendy's
04.2019 - 10.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Conducted interviews for opening cashier positions.
Education
Associate of Applied Science - Radiology Technology
Clovis Community College
Clovis, NM05-2027
Skills
- Customer service
- Data entry
- Computer proficiency
- Microsoft Excel
- Active listening
- Strong verbal skills
- Strong written skills
Certification
- Certificate of Completion- New Mexico Early Care, Education, and Family Support 45-Hour Entry-Level Course Foundations in the Seven Basic Competencies.
- Insurance Producer- State of New Mexico- Casualty
- General Lines Agent- State of Texas- Property and Casualty.
- Peer Leader Certification Course PL001
Languages
English
Full Professional
Timeline
Student Peer Mentor
Clovis Community College
07.2024 - 12.2024
Customer Service Representative
Fred Loya Insurance Company
11.2021 - 07.2023
Cashier Team Lead
Wendy's
04.2019 - 10.2021
Associate of Applied Science - Radiology Technology
Clovis Community College
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